Experience Communications_Apr2210 November 2021 2022-05-17 13:05
Experience Communication as a Service
8x8 Unified Communication Platform
A Winning Cloud
8x8® Unified Cloud Communication is the only cloud-based provider that offers you world-class business phone services, collaboration and virtual meetings plus enterprise ready contact centre solutions in one secure and reliable cloud Communications Platform.
Together we erase the boundary between Unified Communications as a Service (UCaaS) & Contact Center as a Service (CCaaS). Refine and enhance your customer experience journey with 8x8 Unified Communication and analytics.
Improve engagement and collaboration, boost productivity, and safeguard your communication to create a customer-centric and productive organisation.
Combine data and analytics to maintain a competitive edge and not only meet but surpass customer expectations.
Platinum Deployment and Support Experience
We listen to understand your business
We take the time to understand how communications are incorporated into your workflows and could be used to improve customer engagement, information management and business intelligence. Then, we provide a variety of tailored deployment packages designed for the unique nature of your business to ensure your communications are efficiently moved to the cloud with no disruption.
Proven methodology developed over time.
Your migration is supported by 8×8’s experience from tens of thousands of deployments and Scope Logic’s local knowledge across all industries and degrees of complexity.
Results are financially backed by SLAs
We put a financially backed, end-to-end Service Level Agreements (SLA) into the contract for both uptime and call quality.
10 Times Gartner Winner
Communicate Better. Collaborate Smarter.
Unify your workforce
8×8’s global presence allows every user to access the same tools, regardless of location or device. Increase accountability, retention and connect your team to a unified digital workspace that places video, messaging, contact centre and business directory at their fingertips.
Minimise downtime and security concerns
With 200+ patents and a purpose-built framework, your organisation can maximise communication uptime. And because 8×8 owns every part of its platform, there are no outside integrations vulnerable to costly security breaches.
Less app fatigue
Don’t settle for app-switching. Supercharge Teams and other apps with Microsoft Teams-certified 8×8 cloud contact centre and integrated global voice communications capabilities. Routes calls directly to Teams-improving customer service and supporting omnichannel interactions, call recording and more.
More open & authentic collaborations
Cultivate working relationships using 8×8’s unlimited free video conferencing for one-on-one catchups or team meetings. Build a culture of transparency and connection by integrating insights from 8×8 in performance reviews and staff management.
Delight Your Customers
Professional, and relevant customer engagements
Empower customers and employees to communicate however they want — whether it is voice, video, or chat. Respond to your customers with the highest standard of professionalism, even from personal devices.
Unique customer experiences using APIs
8×8’s SMS, ChatApp, Video Interaction and Voice APIs provide an easy way to create unique brand experiences that increase customer engagement and satisfaction.
Instant visibility into the customer journey
Fully understand your customer’s journey and use these insights to optimise customer experiences.
- Start getting insights based on 100% of your customer calls using Speech Analytics
- Ensure all customer data is protected while still being easily accessible to contact centre agents.
- Personalise conversations with relevant customer information.
- Improve NPS by immediately understanding customer history.
- Reduce costs and technical constraints with an all-in-one contact centre solution.
Big things can come in small packages. Consolidate vendor and user licenses across voice, video, messaging, and contact centres to a single source. You can also integrate with other enterprise applications allowing you to generate additional value through actionable insights from more of your business data.
Reduce communication costs
The 8×8 X series license plans are tailored to meet the needs of the customer and with Scope Logics guidance you can be confident that you’ only subscribe to what you need. With unlimited calls to landline/mobile numbers Australia wide* and free video calls with unlimited duration and participants it is easy to see how you can reduce your costs
Minimal hardware ownership and maintenance
8×8 is platform-independent. It can run on a variety of BYO hardware platforms and multiple operating systems, requiring less planning, hardware purchasing, and data migration.
Robust and fault-tolerant architecture
8×8 has data centres in five continents, deployment centres in four continents and more than 26 Tier 1 PSTN carriers. 8×8’s service is designed to function with the loss of servers or databases and still be able to deliver and support quality cloud communications across the globe securely and reliably.
8×8’s cloud solution coupled with Scope Logic’s expertise enable a turn-key solution that is easily deployed, ensuring that everyday business keep running efficiently and without disruption.
Guaranteed call quality and reliability
Because 8×8 owns the technology stack and associated intellectual property, you can be rest assured that you will have a consistent end-user experience regardless of your network and will be supported by an end-to-end SLA.