Cloud Communications23 December 2020 2022-05-17 11:51
Communication as a Core Business Driver
A communication solution that integrates the core platforms your business uses to bring your teams together
“The fact that 8x8 is a cloud-based platform is an additional benefit for us, as well as being easy to scale, and we can have the same platform for both our operational staff and our call centre staff. Hirte continues, “Call queues can be easily managed with burst capacity being made available when required.” Additionally, through the use of 8x8 Meetings, employees are now able to collaborate visually with each other, share content and provide face to face consultations with their clients.Chorus
As we move into the recovery phase of the pandemic, the great dividing line is no longer between those who adopted it early or late. Instead, it will be between those who see cloud communication or VoIP as just a new technology to do things the same old way and those who use it to collect data and insights and rethink their operation, customer service, communication, and collaboration process.