• HQ: Level 4, 131 St Georges Terrace, Perth WA 6000
  • 1300 732 823

Performance Metrics

Engagement Excellence Through Day-to-Day Use of Technology

Service Desk and Operation Measurement

Performance Metrics

Efficiency

Performance

Progress

Quality

Experience

Asset 1

What Gets Measured

Business Down Time
Infrastructure Performance
Resources Utilisation
Customer Service KPI
Asset 3

Gets Improved

Business Continuity and Agility
Data Security
Team Productivity
Customer Satisfaction

Service

ITSM ITIL Metrics

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Change Control

Align ICT activities with business objectives

Asset Management

Get real-time and accurate reports of assets, usage, security and compliance.

Risk Management

Identify, assess, monitor and control operational threat parametres

Incident Management

Identify and repair incidents to restore the defined service levels.

Contact Us

1300 732 823
info@scopelogic.com.au

Products & Services

Team Collaboration
Cloud Communications
Information Risk Management
Business Intelligence
Managed Services

Customer Centre

Customer Login

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