• HQ: Level 4, 131 St Georges Terrace, Perth WA 6000
  • 1300 732 823

Performance Metrics

Engagement Excellence Through Day-to-Day Use of Technology

Service Desk and Operation Measurement

Performance Metrics

Efficiency

Performance

Progress

Quality

Experience

Asset 1

What Gets Measured

Asset 3

Gets Improved

Service

ITSM ITIL Metrics

Change Control

Align ICT activities with business objectives

Asset Management

Get real-time and accurate reports of assets, usage, security and compliance.

Risk Management

Identify, assess, monitor and control operational threat parametres

Incident Management

Identify and repair incidents to restore the defined service levels.