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Knowledge continuity is business continuity

Knowledge continuity is business continuity

Knowledge and business continuity

High staff turnover poses not only business continuity risks but knowledge continuity risks. This occurs most often where knowledge and skills rely on a few key people. To ensure business resilience, knowledge needs to be collated and available for sharing as a continuous process.

Skills, expertise, inside know-how – these intellectual capitals, are critical success factors for any company. However, as companies do not have easy access to knowledge within the individual, employee turnover, especially from key staff leaving, could bring in a huge knowledge gap that can hinder your organisation's competitiveness.

When an employee leaves, there is often not enough time to train a successor. It is often the case that if a key person retires or leaves, a team or even the entire company needs to scramble to fill the gap. As part of business continuity planning, we need to recognise knowledge as the driving force behind operational resilience and business excellence and ensure we make it accessible for all staff.

Companies need to have an effective process for transferring the employee knowledge from existing staff to their successors and passing information within the team. That's where knowledge management comes into play. 

Tech as an integral part of your business continuity planning

Though only one element of the Knowledge Management (KM) program, technology is probably the most visible aspect of KM. KM tools like SharePoint, CRM’s and other cloud-based collaboration tools are designed to house knowledge and prevent loss of knowledge during transitional periods. The KM technology you choose should simplify the knowledge management process and give you the power to share the most appropriate knowledge with your staff and customers. It should power a workflow for easy formulating, disseminating, and distribution of information. It follows that a secure central repository is required that safeguards intellectual property. The KM technology tools should make provisions for employees to have easy access to all the content: answers, procedures, and processes.

When it comes to staying competitive and continuously meeting the needs of your employees and customers, Scope Logic offers standalone knowledge management tools and end-to-end knowledge continuity solutions that can help you build a streamlined KM process. 

Our knowledge continuity tools effectively facilitate the process of how the memory of a company is preserved and how information is turned into competitive advantages:

  • Increase staff engagement levels through empowerment and better collaboration
  • Lower turnover rate and mitigate its financial consequences through reducing work-related stress, optimised employee onboarding and training processes
  • Facilitate positive communications within teams and encourage timely feedback
  • Open new avenues of knowledge that were previously inaccessible to reveal insights hidden behind a vast amount of data

Let us work with you towards a data-driven, knowledge-based approach for a more thoughtful, better-informed process.