Business leaders aren’t simply deploying digital transformation to cut costs and become more efficient. Companies are embracing digital transformation as a means to create entirely new business models.

It’s not about ripping up legacy contracts and embracing cutting-edge tech – these can be part of the process, but they are not the goal. The true goal of digital transformation is a user-first approach to business that drives new revenue streams, increases customer loyalty and improves staff retention. It will also drive material changes in how you do business.

What is Digital Transformation?
Is a set of technologies changing people, customers, industries,companies, products and services. Digital transformation is imperative for all businesses, from the small to the enterprise. Because digital transformation will look different for every company, it can be hard to pinpoint a definition that applies to all. However, in general terms, we define digital transformation as the integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers.

The key pillars of digital transformation are mobile, cloud, big data and social.

Mobile initiatives include equipping staff with smartphones or tablets and developing apps for employees, customers and partners to use. Cloud computing makes business flexible and cost effective and, in partnership with big data analysis, gives business unprecedented insights in real time. And social networking expands a company’s ability to effectively communicate with customers.

Why does digital transformation matter?
There are a number of reasons that a business may undergo digital transformation, but by far, the most likely reason is that they have to. It’s a survival issue for many. CIOs worried about their company’s – and their own – survival should focus on securing company-wide support and collaboration to get digital transformation right from the start.

Is digital transformation for you?
Companies that ask themselves if digital transformation is for them are asking the wrong question.

It’s not a case of if they need digital transformation, but where and how they need to deploy these technologies. Mobile and the cloud are revolutionising workforces for companies large and small. Equipping staff with mobile technology and connecting them on the move with business applications rapidly enhances the productivity and availability of the workforce. It also improves employee happiness and retention, because today’s workers like the flexibility of being able to work from anywhere.

Where to Start

A common misconception is that digital transformation begins and ends with technology. Companies shouldn’t define digital transformation as simply an increased investment in IT. Customer experience must drive the digital strategy behind transformation if companies are to see significant gains from customer insight and engagement.

To stay competitive in digital business, enterprises should look at where they are now and determine what core elements of digital transformation they need to focus on. What’s important is that you start somewhere.

Though no one has a comprehensive roadmap for digital transformation, the following best practices have emerged over the past five years:

Vision + Investment – How far your business can go depends on the reach of your vision and the level of investment you commit to.

Digital Strategy – Have a strategy that accounts for the full scope of your vision, rather than the implementation of individual technologies.

Leadership – Because digital transformation requires in-depth organizational change and coordination, it is more effective when led from the top layer of the business.

Uniting Business and IT – Breaking down the barriers between Business and IT goes hand in hand with operational change. As digital business increases software needs, it will be important for Business and IT to merge their work so there are no conflicts in adapting technology.

Third-Party Solutions – Look for partners who have specific strengths in your areas of weakness. Structure relationships as partnerships, with an expectation of knowledge sharing and frequent communication. This mitigates the risk of creating siloed information across multiple vendors and becoming dependent on a vendor’s availability or timeline.

This is the transformation that will allow your business to respond instantly to the marketplace, innovate faster, analyse more deeply and give your users what they want almost before they know they want it.

Scope Logic specialises in productivity, efficiency, and helping teams to collaboration better. Complete the following survey to go into a competition to win a System Health Check and Digital Business Transformation Readiness Program valued at over $3,500.00.

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Office 365 is becoming a major player in the business productivity stakes. An all-round effective cloud based solution. By adopting Microsoft Office 365 for your enterprise, you’re taking a powerful step towards better productivity, efficiency, and collaboration.

Here are some benefits below:
Agility: letting you and your staff access files, data and emails wherever you are, on any device.
Collaboration: allowing flexible collaboration and file sharing with colleagues, customers and suppliers.
Value: it provides excellent value with its range of fully customisable packages as well as allowing you to retire costly server hardware – everything’s in the cloud.
Cutting edge: it’s constantly updated, so your organisation will be at the forefront, making you a desirable choice to potential as well as existing customers.

Many organisations are now realising these benefits, using Office 365 for email and Microsoft Office, but did you know there’s more to 365 than just these familiar features? Here’s what you need to know about the three basic key elements of Office 365 to maximise efficiency and get the most out of your investment.

1. Real-Time Co-Authoring (Word, Excel, PowerPoint)
Collaborate online and see each other’s changes as they happen with real-time coauthoring in Word. Save your file to OneDrive or SharePoint so others can work on it with you. You can share it directly from the application, thanks to the integrated sidebar
2. Chat with co-workers in Office apps
Have you heard about Skype in-app integration in Office 2016 apps? Use this feature to chat, share screens and have audio or video conversations with your colleagues. And you don’t even have to leave the application you’re working in! Even when you do close the application, you can continue the conversation via Skype on your desktop or phone, and keep talking to the team as they edit
3. Inserting links to stored files instead of sending entire files to co-workers
Forget about email attachments. Sharing a document for co-authoring is easy!
Upload your file to Office 365’s cloud storage. Write an email using Outlook (or Outlook Web App). Instead of attaching a file, insert the link to the file on your cloud. Outlook will automatically grant edit permission to the people you are emailing. You can change the permissions anytime you want
4. Turning OneNote items into Outlook calendar events
Convert notes to tasks inside your calendar and assign them to colleagues with reminders and deadlines. Send meeting minutes taken in OneNote by email and automatically add details (date, location, attendees,…) for each meeting they’re related to
5. Power Map in Excel: Turning data into a map
Power Map is part of the powerful and interactive data visualization features in Excel, which are enhanced with Power BI, the solution for analyzing, visualizing and sharing data insights. You can turn rows of data into a 3D interactive map with Power Map, which includes the ability to filter data using three different filters: List, Range, or Advanced
6. Resume Reading your Word documents
The Resume Reading feature in Word allows you to pick up where you left off, even on different devices! Word automatically bookmarks the last page you were reading
7. Working anywhere from any device
You get the Office Web Apps with your Office 365 subscription, so you can work on your cloud files from any up-to-date Web browser on an Internet-connected computer. You don’t have to install the Office software on the computer. You also get access to Office Mobile Apps so you can use Word, Excel, PowerPoint, Outlook and OneDrive directly from your smartphone or tablet while you’re on the move! Download them from your Android or iOS device store
8. Office 365 Planner to help organize your team’s workflow
Office 365 Planner is brand new! It will help you and your colleagues plan workflows and organize collaboration. Use this project management tool to create plans, organize and assign tasks, share files, set due dates and provide status updates. All this work is done with through email notifications and visual dashboards

If all this sounds vaguely familiar, you probably have these features included in your Office 365 package. However, if you’re stumped with how to utilise it to the best of its ability, fear not! Hopefully we’ve given you a bit of an insight to its potential.

Scope Logic specialises in productivity, efficiency, and helping teams to collaboration better. Complete the following survey to go into a competition to win a System Health Check and Digital Business Transformation Readiness Program valued at over $3,500.00.


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The Australian Notifiable Data Breach (NDB) scheme, which took effect on February 22, 2018, dramatically increases the penalties for failing to properly protect users’ personal data. The maximum fines that can be leveraged against an organisation could be as much as $1.8 million dollars.

Every organisation should closely examine what personally identifiable information (PII) it collects or otherwise handles.

Does any of this data belong to an Australian citizen? If so, the company should determine whether it is using that data for the purposes it originally intended, and whether it must continue collecting or storing that information. If the answers to these questions are yes, then the organisation needs to understand where it stores individuals’ personal data, how it protects that data, and how that information moves among corporate systems, as well as how the information is transferred to third parties.

 How can you address key data protection requirements of NDB?
To effectively protect your systems your organisation requires security architecture that is tightly integrated and includes state-of-the-art systems providing the following six key capabilities:


Next Generation Firewalls. The first line of defence against intrusions targeting personally identifiable information (PII) is a Next Generation Firewall (NGFW) Some of the capabilities most relevant to organisations affected by NDB include:

  • Multilayered security that uses advanced threat prevention to protect the entire attack surface
  • High-performance security processor (SPU) for application-layer services that protect a corporate network while detecting data breaches hidden in SSL traffic via the industry’s fastest SSL inspection engine
  • Single-pane-of-glass visibility and management for simplified deployment and consistent security policy controls
  • Segmentation of network traffic, which minimises the breadth and depth of intrusions and minimises the attacker’s opportunity to access protected data
    Fortinet FortiGate NGFWs are the perfect solution for protecting a network against intrusions and preventing data breaches, and they have garnered industry-wide recognition.

Endpoint Security. If firewalls are the first line of defence, endpoint security solutions need to be the second barrier. Companies will require the ability to stop data breaches from occurring, and moreover to meet NDB reporting requirements in the event of a breach. The Fortinet FortiClient solution enhances an organisation’s ability to achieve this. Relevant capabilities include:

  • Stopping attacks and preventing their intrusion obviates data breaches long before they
  • Clear visibility into security on endpoints throughout the company, as well as visibility into any vulnerabilities detected across the organization’s attack surface
    Fortinet FortiClient has garnered industry recognition, including a 2017 “Recommended” rating from NSS Labs for Advanced Endpoint Protection solutions.

Email Gateway Security. Email security is crucial; a recent report found that two-thirds of malware was installed this way. Companies trying to secure their networks and data against cyber-attacks, a secure email gateway (SEG) is a must-have. A sophisticated SEG, FortiMail from Fortinet blocks ransomware, phishing, and other threats to PII using:

  • Multilayered antispam technology that uses more than 12 sender, protocol, and content inspection techniques
  • Anti-malware capabilities that combine static and dynamic technologies, including signature, heuristic, and behavioural techniques
  • A robust set of data protection capabilities, including data loss prevention, email encryption, and email archiving technologies
    Fortinet FortiMail is recognized for its superb threat detection efficacy.

Web Application Security
. Hackers may use sophisticated techniques, such as SQL injection, cross-site scripting, buffer overflows, and cookie poisoning, to turn web applications into an access gateway. Protecting PII against these threats requires a multilayered approach to web application security. Some of the key ways in which FortiWeb web application firewalls enable organisations to protect against malicious intrusions include:

  • Multiple layers of technology that identify threats through techniques such as IP reputation analysis, DDoS protection, protocol validation, examination of attack signatures, antivirus, and data loss prevention capabilities. Once again, stopping intrusions before they occur eliminates the possibility of data breaches
  • A behavior-based detection engine that intelligently identifies any threats that stray from typical patterns of web traffic. This is particularly important in identifying unknown threats
  • Native integration into the Fortinet Security Fabric that enables regular updates on emerging threats and the ability to share information about any exploits they detect
    Fortinet FortiWeb also received a “Recommended” rating from NSS Labs in its 2017 Web Application Firewall Test

 Comprehensive Management and Reporting. In 2016, cyber attackers who successfully entered a corporate network had on average,107 days to wreak havoc before the intrusion was detected. Reducing the length of time an intruder can explore the network limits their opportunity to initiate a data breach. To effectively shrink a prospective criminal’s window of opportunity, an organisation must ensure that all its security devices are performing at all times.
For this purpose, Fortinet offers a suite of products for security solution management—FortiManager, FortiAnalyzer, FortiSIEM, and FortiCloud—which, when combined, centralise the management of security devices across the network. Some of their core capabilities include: Streamlined visibility into security policy and device management.



  • Streamlined visibility into security policy and device management. FortiManager enables network and security operations staff to initiate and synchronise a coordinated response to detected threats, and to manage security policies across all Fortinet devices and third-party solutions that are part of the Fortinet Security Fabric
  • Centralised visibility into log and event data from security solutions companywide. FortiAnalyzer automatically retrieves and scans security logs, notifying the IT security team via dashboards and alerts anytime they detect a sign of compromise. Once again, rapid incident response is critical to NDB
  • Analytics technology that aggregates and cross-correlates information from diverse sources, such as logs, performance metrics, and SNMP traps. FortiSIEM dynamically auto-discovers physical and virtual systems attached to the network and pulls information about these systems’ configurations into a centralized management database (CMDB). By cross-correlating performance, event, and log data in real time, FortiSIEM provides a holistic view of threats across the organisation’s entire attack surface
  • Visibility into security systems from anywhere in the world. FortiCloud provides a web-based console that can be used to centrally control, and even deploy, all Fortinet Security Fabric devices


Secure Access Layer. The number and types of devices connecting to corporate networks continue to grow exponentially. Further, users want fast Wi-Fi, but organisations must also secure wireless access to their networks in order to minimise the chance of an intrusion and subsequent data breach. Fortinet Secure Access solutions include the ability to:


  • Centralise identity management and user identification. FortiAuthenticator utilises a range of user identification methods to ensure that devices connecting to the corporate network receive only the appropriate role-based access privileges
  • Secure access switches for an added layer of security. FortiSwitch products use device detection, DHCP snooping, and syslog collection that augment intrusion prevention and data protection within FortiGate NGFWs
  • Solutions in the FortiToken line generate OATH-compliant, time-based one-time password (TOTP) tokens, an affordable second factor for companies moving to two-factor authentication. This enables organisations to ensure that only those who are authorised have access to specific applications

One of the most important steps an IT security director can take in preparation for a potential security breach is to evaluate the level of integration among the security systems the company has in place. Many companies run a hodgepodge of security technologies, each of which performs a specific function within the security infrastructure. The problem is that these systems are not designed to work together. When technologies don’t communicate, the IT team has a silo-based view of threats and lacks transparency across the entirety of the attack surface. Having to aggregate data across systems takes time, and gaps can occur in the analysis. In such an environment, hackers may be able to exploit the gaps in visibility between systems. And if a data breach is detected, scattered data and systems amplify the difficulty of determining whether the breach meets NDB reporting criteria. For all of these reasons, companies need an IT security infrastructure in which systems share threat information and deliver transparent visibility in real time.

Scope Logic are Security Leaders who can assist your business manage the evolving world of system security, complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.

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The Australian Notifiable Data Breach (NDB) scheme, which took effect on February 22, 2018, dramatically increases the penalties for failing to properly protect users’ personal data. The maximum fines that can be leveraged against an organisation could be as much as $1.8 million dollars.

The NDB scheme introduced an obligation to notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. This notification must include recommendations about the steps individuals should take in response to the breach. The Australian Information Commissioner (Commissioner) must also be notified of eligible data breaches.

The NDB scheme applies to agencies and organisations that the Privacy Act requires to take steps to secure certain categories of personal information. This includes Australian Government agencies, businesses and not-for-profit organisations with an annual turnover of $3 million or more, credit reporting bodies, health service providers, and TFN recipients, among others.

Adherence to the NDB regulations requires state-of-the-art technology for comprehensive data protection—and, in particular, advanced threat prevention and detection—to minimise the possibility of a data breach. According to the non-profit Centre for Internet Security (CIS), most successful attacks exploit poor cyber hygiene. In addition to the CIS recommendations, businesses affected by NDB need to make sure they have the right technologies in place to protect their environments and detect and mitigate data breaches quickly and effectively, which starts with getting the right security architecture in place.

How can you address key data protection requirements of NDB?
To effectively protect your systems your organisation requires security architecture that is tightly integrated and that includes state-of-the-art systems providing six key capabilities:

  • Next Generation Firewalls. The first line of defense against intrusions targeting personally identifiable information (PII) is a Next Generation Firewall (NGFW)
  • Endpoint Security. If firewalls are the first line of defense, endpoint security solutions need to be the second barrier
  • Email Gateway Security. Email security is crucial; a recent report found that two-thirds of malware was installed this way
  • Web Application Security. Hackers may use sophisticated techniques, such as SQL injection, cross-site scripting, buffer overflows, and cookie poisoning, to turn web applications into an access gateway. Protecting PII against these threats requires a multilayered approach to web application security
  • Comprehensive Management and Reporting. In 2016, cyber attackers who successfully entered a corporate network had on average,107 days to wreak havoc before the intrusion was detected. Reducing the length of time an intruder can explore the network limits their opportunity to initiate a data breach
  • Secure Access Layer. The number and types of devices connecting to corporate networks continue to grow exponentially. Further, users want fast Wi-Fi, but organisations must also secure wireless access to their networks in order to minimise the chance of an intrusion and subsequent data breach

If a company discovers or suspects an eligible data breach which meets the NDB scheme, it has 30 days to conduct an assessment, unless the personal data breach is unlikely to result in ‘serious harm’ to the individuals affected. This means that within the 30 day window a company must notify as soon as practical once you hold the belief an eligible data breach has occurred.

Now is not the time to panic. Now is the time for every company that touches personal data of Australian Citizens to re-evaluate its IT security infrastructure.
Are the technologies state of the art?
Does the network include sophisticated data-protection?
Has the data-breach response plan been documented and tested?
re all the IT security solutions communicating in a way that optimally protects data and provides network-wide visibility?

If you have answered Yes to these questions are well on your way to being prepared for the inevitable. If you answered no then Scope Logic can help you.

Scope Logic are Security Leaders who can assist your business manage the evolving world of system security, complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.



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The amount of software that is available to hotels is increasing every year, and many of the newer technologies are extremely useful in terms of saving time, increasing operational efficiencies, improving the guest experience, and even cutting costs. Because the hospitality industry is fuelled by providing positive customer experiences, it’s crucial that all technology is kept up to date and properly managed. Hospitality technology is needed to run all hotel management company systems, including back office, guest and meeting rooms and property. But according to Hotel Technology’s report “The Frictionless Future of Hotels,” 24 percent of hotels are frustrated by the effort required to integrate systems. This challenge is hindering both their return on investment and their ability to quickly deploy technology projects. Adding new software should serve to simplify, rather than further complicate operations, and the services should add to the guest experience.

Here are three things hotels must consider when adding a new technology to the mix in order to ensure that they are choosing the right solutions.

Start with the right infrastructure
To ensure hospitality technology functions seamlessly, businesses need highly skilled support staff to manage infrastructure and guarantee the right levels of power and storage for uptime and availability. Guests no longer consider Wi-Fi a perk. Rather, they expect quality internet without too many interruptions. High-density Wi-Fi is a must-have for conferences and meetings. Hotels should also be able to efficiently offer access to audio-visual and digital facilities. To up their game, hoteliers can also create more intelligent buildings with converged local area networks. According to the 2017 Hotel Technology Study, the biggest pain points for hotels currently are a lack of sufficient IT budget (39%) and the burden of maintaining the existing infrastructure 37%. Cloud-based software solves these pain points. Cloud-based solutions are generally easier to set up and maintain, accessible from anywhere and tend to be more cost-effective than on-premise systems.

Balance automated vs. human operations
Newer technologies automate many processes and hotel operations, from check-in, to mobile key cards, to bots that help you during the booking process. Embracing these applications can drastically cut down the amount of time spent on operational tasks as well as increase the speed in which you serve your guests. But not everything can and should be automated (we still work in hospitality, after all!), and finding the right balance between automation vs. human interactions will depend heavily on the profiles of your guests. The right mix of technology needs to fit the needs of your business as well as the needs of your guests. New technology should be easy to build upon, should improve operational efficiency and should allow your staff to focus on delivering the perfect guest experience.

Cloud Systems Simplify Systems
Hospital Technology notes that by 2018, over half of hoteliers will be running the following systems in the cloud: revenue management, property management, customer relationship management, central reservations, sales and catering. Cloud platforms offer a more simplified integration process, the study states. Outsourced concierge services are another area where IT support can enhance the customer experience. Request management technology can connect service providers with in-house staff and operations, notes Hospitality Net. The technology provides better communication and valuable guest data that can be stored with the guest’s profile to enhance their stay.

The importance of hospitality technology will only continue to grow. Deloitte predicts 2018 will be the year travel companies think beyond the devices, applications and capabilities, instead focusing on the customer experience they want to deliver and the role IT support services can provide in making that happen efficiently and effectively.

Scope Logic are Cloud Solution Leaders who can assist your business manage the evolving world of Cloud Solutions, System Security and the technology that assist hospitality.

Scope Logic are Security Leaders who can assist your business manage the evolving world of system security and the risk of Shadow IT, complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.


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One of the biggest factors that contribute to the success of any business is whether or not its employees are able to perform together as a team. With increasing competition, it has become extremely important to encourage creativity in the office, in order to improve productivity and promote healthy employee relationships.

Building on a foundation of poor teamwork can quickly become problematic for the whole of your company – affecting all levels of the business to varying degrees. Providing a positive and efficient environment for team members to interact in translates to a more stable organization and a powerful workflow.

There are plenty of more specific reasons for you to consider optimizing your business’s collaborative efforts, though, and enough tools to make doing so fairly easy. Optimization of the collaborative process can empower your team or work force in intuitive ways that you may not have expected.

Collaboration fuels development in the modern business environment. This applies not only to the workforce, but also to management. Establishing a consistent and efficient means of managing communication and projects as needed is guaranteed to boost your business’s profits and reputation

A few important aspects that collaboration brings to the table include:

Boosted Productivity – helping to support decisions in the moment and push processes forward whenever such a nudge may be needed.
Data Distribution – Collaboration between team members over a well-designed platform makes for the perfect means of distributing important data to those who need to see it.
Augmented Innovation – Thoughts and ideas that are passed between team members gain momentum and polish before, ultimately, generating measurable value.
Captured Knowledge – Through proper collaboration, knowledge can be taken into account regardless of its source within your team and, hopefully, put to good use in your ongoing project.
Reduce Risks – Risks generated at the level of employee interaction usually surface as discrepancies in delivery times and poor customer relations standards. By placing an emphasis on collaboration within your company, you can effectively eliminate the occurrence of such issues amongst your team members; thus, bypassing the creation of unnecessary risks.

When your teams are collaborating, they are essentially learning new things from each other. Your organization becomes a body which encourages a culture of continuous learning, and supports that learning through opportunities for growth and development, as well as through safety nets for failures. Whenever team members collaborate, they enhance their capacity to go and grow beyond their comfort zones and take your business to new heights.

Progressive companies are increasingly realizing the value of collaboration and looking for ways to foster it within their teams, both traditional and virtual. So if you want to see your business prosper and turn your workforce into productive superheroes, it’s high time you fostered a collaborative spirit among them.

Complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.

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According to McAfee, the explosion of cloud-based software-as-a-service (SaaS) has significantly contributed to the growth of what has become known as ‘shadow IT’ in the workplace. Shadow IT sounds  scary, but what is it really? You can think of it as employees using business applications that aren’t on the corporate menu. Shadow IT is detrimental for the long-term stability of organisations, and despite its good intentions, puts companies at greater security risk.

In a Cisco study last year, CIOs were asked how many cloud apps their business users were running in the shadows. Their answer: fifty. The real answer? Seven hundred and thirty. Clearly, shadow IT is a bigger problem than most CIOs realize. But it causes many concerns for both the IT department and the business as a whole, especially when it comes to the security of company data.

The most common technologies being implemented through shadow IT tend to be consumer-grade technologies and popular consumer apps such as Facebook and Google Apps, partly because of the ease of implementation, but also because they are very popular with employees. However, applications like these bring with them very loose security measures which can jeopardise a company’s overall data security programme.

How can shadow IT in the workplace be prevented?

  1. Processes – We’ve written before that, when combined, people, processes, and technology are the magic combination for a successful security organization. When it comes to processes, automation is key. An effective way to streamline security processes is to automate configuration auditing, security updates, and vulnerability scanning, among others. This way, key processes can happen faster, keeping your security posture stronger.
  2. Social  – Amazingly, many large enterprises are still using siloed legacy systems that hamper communication across the business and restrict employees in what they can do with the technology available to them. Instead, all businesses should be paying close attention to social functionality when reviewing their IT systems. Innovation in this area can be used to create user interfaces that are similar to employees’ favourite consumer websites, and can often lead to new ways of communicating across the business.
  3. Elect a Leader – Choose someone whose job it is to lead security efforts. For larger teams, this may be a ready-made choice, like the CISO or security manager. But for smaller teams, it may be someone from IT or DevOps. Whatever the case, the important thing is that all communication and decisions for security-related matters go through this person.
  4. Mobile – Whilst many businesses now have mobile friendly consumer facing websites, internal communications often lack this same mobile capability. Forward-thinking business that make investments in improving the internal mobile experience and invest in business-to-employee tools can make aspects of their employees’ jobs much easier, faster and more enjoyable. In turn, employees will not need to resort to using their own devices or their preferred programs and applications.

A lack of communication is at the heart of the Shadow IT issue, and an empowered security leader can facilitate the right conversations and share information across teams to ensure that incentives are aligned at the end of the day. Whilst there are a lot of operational issues brought about by the shadow IT trend, it must also be noted that there can be some benefits as well. The instant reaction to employees using unsecured or unapproved software or applications may simply be to ban them, yet businesses should first take a step back to look at employee engagement with the technology tools that they are choosing to use. Ultimately, employees will do as they wish to some extent, but those businesses that show willingness to compromise and listen to their employees’ wishes will fare best in the long run.

Scope Logic are Security Leaders who can assist your business manage the evolving world of system security and the risk of Shadow IT, complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.


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For a business to succeed, its customers “require unique, personalized responses in real time that transcend traditional marketing and span channels and devices,” SAS concludes in a report that examines how companies can adapt to this new world. So with global spending on cloud infrastructure on the up, how are businesses using it to maximise customer experience. Here are 4 ways cloud is maximising customer experience.

Elastic Servers
Over the next few years, you can expect cloud computing to deliver the same advantages to any enterprise application, regardless of the channel, as more and more enterprise computing moves to the cloud. Cloud computing allows deployment of servers in an elastic manner as demand increases. Take the example of a retailer who sees increasing demand as Christmas nears: the retailer may know that demand will keep increasing, but may not know by how much. Cloud allows the server deployments to match closely the demand and ensure the retailer does not miss any customer request, or deliver a delayed or inferior service to any customer. Similarly, when the demand later goes down, cloud allows the allocation of servers to go down, thereby saving money which can be spent elsewhere.” Cloud computing also provides reliability so that there is back-up for most systems used. Cloud is also more secure in most cases, providing peace of mind for customers when they access the service of companies. All these add up to make the customer experience much better when using the cloud.

Legacy systems can no longer add value
Legacy systems are one the biggest roadblocks for organisations trying to deliver a satisfactory customer experience. The limitations of traditional systems are a significant obstacle when it comes to providing seamless customer experiences across both digital and voice channels. This is due to old systems’ inability to modernise at a pace that’s fast enough to keep up with evolving customer expectations. The challenge that a lot of companies face is that perceived costs and difficulty associated with integrating technologies are standing in the way of positive moves to provide a better customer experience, one that breaks down barriers to customer communication rather than creates them. Issues such as this are leading decision makers to adopt cloud platforms, many of which have been designed for multichannel communication.

Predictive Analytics
Companies need to engage with customers on a more personal level via its cloud technologies, including personalisation, analytics and predictions. Modern marketers understand that human connections matter now more than ever before. By connecting with customers as individuals, a marketer can deliver a better and more relevant experience that also optimises every revenue opportunity. Predictive analytics capabilities are increasingly being used to power profitable customer-acquisition strategies based on retention data. Data collected from customer engagement allows brands to understand what their consumers and readers are interested in, and predictions help brands understand their specific intent.

Cloud technology provides seamless access to information across multiple channels. Integration of communications systems with sales apps and CRM systems delivers a comprehensive picture of each customer, thus creating meaningful interactions for each customer in real time. Optimizing the real-time experience allows companies to offer personalized service on a large scale. But businesses must prioritize focus on context and give special attention to broader data gathering and predictive analysis. Pulling it all together into a unified system gives your firm the opportunity to not only offer personalized service, but also the type of highly individualized interactions that factor in each customer’s unique situation, location and intention.

Many people don’t realise that moving to the Cloud doesn’t necessarily mean completely ripping and replacing all of the existing on-premises equipment. There are some applications that can be deployed to run alongside existing systems. For example, call routing software, customer relationship management systems, or workforce management software are just a few of the many applications that can be integrated with legacy equipment. This approach is a good way of easing the transition, and it gives managers an opportunity to demonstrate the benefits of cloud-based solutions at a smaller scale. A hybrid solution is a great first step towards a full cloud-based system.


Complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.


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Mobile device management (MDM) software lets organizations control and secure access to smartphones and tablets, deliver email, calendar and contacts to smartphones and tablets; securely manage data on mobile devices; and provide a conduit for virtual private network (VPN) connections and Remote Desktop Services.

The main purposes of MDM are to:

  1. allow mobile devices on the corporate infrastructure
  2. encourage more productivity by empowering employees to work anytime and anyplace
  3. deliver email, calendar and contacts to smartphones and tablets
  4. securely manage data on mobile devices
  5. provide a conduit for virtual private network (VPN) connections and Remote Desktop Services

The number of headline-grabbing data security breaches has grown in recent years. Many of these disasters in the past year were the result of the loss or security breach of mobile devices. As a result, IT managers need to find ways to securely manage these devices more than ever before. The average employee has come to expect a Bring-Your-Own-Device (BYOD) culture in their company, but the BYOD movement still represents a significant attack vector to corporate security. IT managers must find ways to facilitate the use of personal devices while also keeping work and personal data both separate and secure.

Despite the numerous positive and useful features, some companies don’t invest in mobile device management software because it is costly. Large companies could spend a million dollars or more on a cloud-based MDM service, or to have an MDM system installed on a server. Businesses should do a financial analysis of whether a breach would cost more than the total price of an MDM system. Many companies don’t understand the cost of the kind of breach that may happen with employee-owned mobile devices, however. It’s also important to fully grasp the amount of productivity that workers gain when companies securely enable mobile device use.

But the bottom line is that mobile device management software is necessary in the here and now for companies that want to encourage more productivity and provide an appropriate level of security

Cisco Meraki offers the only solution that provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard. Enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on thousands of managed devices. It offers Unified multi-platform device management, Robust security policy enforcement, Scalable endpoint configuration, On-device content management, Secure support for BYOD initiatives and Automatic device classification.

Complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.


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The hospitality industry is constantly subject to the revolving door of changing tastes, design developments and technological advancements that have become the norm. Every day, new and innovative technology is being developed, in order to make hospitality an even more exciting, adventurous and tempting industry.

In the 21st century, hoteliers have technology at their fingertips and this gives them a world of possibilities – it’s all about digitalization. In the Internet of Things (IoT) world in which we live, businesses themselves must be connected, proactive and forever evolving.

Now, it’s all about finding new ways of optimizing the guest journey and making hotels and destinations much more appealing to travellers than they were in the past.

Here are some of our hospitality technology trend predictions for 2018 to make sure that you’re one step ahead of the game.


1.Mobile device as door key
It’s fascinating that a function as simple as a door key could undergo so much evolution. But the tool that once started as a carefully shaped piece of metal quickly turned into electronic key cards, and is set to shed its physical form altogether. The next evolution of the hotel key transforms it into data on a guest’s mobile device. Some leading hotels have already started implementing this, whether it involves NFC technology or visually scanning a code like many airports now do with plane tickets, this technology embraces the mobile device as being a key element to guests and further increases the demands for hotels to have good wireless internet options for guests.

2.Voice Activated Devices
According to Forbes, voice search is one of the top travel trends of 2018 and we can definitely see why. Just like VR, voice-activated devices do pose a certain challenge, being a rather new concept on the market, but so far, so good. Consumers all over the world seem to be relying on these types of devices more and more every day, for one simple reason: they make everything easier, faster and they definitely ease operations. What Siri started doing for iPhone users a few years back has transformed into an entire industry.
This can help hotels meet the needs and expectations of the modern guest. Travelers can talk to the device in their own hotel room, and they can easily communicate with staff, in the new and improved way: hands-free and voice-controlled. Guests can ask the device questions about their onsite facilities, setting alarms, as well as information about the weather and traffic. This trend further re-enforces the need for high speed networks throughout your hotel and resort, whether wired or wireless all these devices need to connect to your network and internet to provide the ultimate experience for your guests.

3.Smart TV
Samsung’s 694 Series Hospitality TV has made Smart TV capabilities more easily accessible to hotels. Its embedded cable modem enables hotels with coaxial cable, rather than Ethernet cable, to be Smart TV ready. In addition, Samsung Lynk Reach allows hoteliers to personalize the Smart TV experience, allowing guests to feel right at home. This service allows guests to stream music, movies, TV shows and more from the comfort of their hotel room, as well as informs them about in-room dining options, spa offerings, events and promotions. Your guests expect to receive an experience that is even better than they have at home, to deliver this you need systems that give them something new, fast and impressive.

4.Service automation
Self-serve is in. Today, many guests prefer technology over human interaction for simple tasks. Remote check-in and check-out options are becoming popular, and some hotels are beginning to work with apps that let guests order room service right from their mobile devices. There’s a whole range of basic guest requests that can be automated with the right technology, which frees hotel staff up for other activities that enhance the guest experience. And the trend is only going to accelerate.

5.Fixed-mobile convergence
Once upon a time, people used their room phones. However, the pervasiveness of mobile devices has relegated the conventional room phone to a vastly reduced role. But that doesn’t mean it doesn’t have a role moving forward. The room phone of the future may serve as a hub for a larger connected experience.

Imagine a guest arrives at your hotel and pairs his mobile device to his room phone. Now he can use his mobile to control the TV and the sound system, perhaps even the blinds. He can use it to request a wake up call if he finds himself out late. You can let him know that his dry cleaning is ready, even if he’s across town at a meeting. How about if he needs to take his call from your lobby into a cab, so he doesn’t miss a meeting, simple call management from Wi-Fi to 4G is seamless. These features are what the contemporary business traveller is looking for, its what makes them come back and tell people they know about their experience, you want your guests to be having these conversations and technology is a key differentiator.

6.Battle for bandwidth
A smart phone. A laptop. A tablet. An e-reader. It seems like hospitality guests bring every Internet bandwidth-sucking device they own when they travel. And whether they’re travelling for business or pleasure, you can bet you’re going to hear about it if they can’t connect as quickly and reliably as they’re used to at home. But a hotel is not a home. You have to multiply those data needs by dozens, if not hundreds, of guests—possibly thousands if you land a big conference. It’s a huge strain and one that many of the best hospitality brands are working on. Whatever your solution, rest assured, the demand for bandwidth at hotels is only going to grow.

Already popular in the hospitality space and other industries in Europe, SIP-DECT is a mobility-enabling alternative to VoWLAN and radio-based networks, that’s starting to get attention in North America. Many SIP-DECT setups bring the kind of features usually found on a fixed network to your mobile workers all over your hotel or resort without tethering them down to specific locations. Since hotel service staff, like housekeeping, valet, concierge, and event staff are often on the go, SIP-DECT a natural fit for hoteliers to keep their mobile teams in communication. With relatively low cost compared to the alternatives, ease of deployment and quality, predictable voice quality, SIP-DECT is poised to take off in a big way.

8. Data Security
Hotels are high-value targets for cybercriminals because they not only hold payment card information on guests, but also a wealth of other sensitive personal data that can be used to steal their identity. The fallout from a widespread data breach that compromises guests’ payment card data or personally identifiable information can be disastrous for a hotel chain. Security is a complex issue that requires hotel operators to ensure that they are covering all the bases to protect guests and themselves. Those bases generally involve three components: technology, staff training and communication, and communication with guests. Hotels need to consider security in terms of how customer information traverses the entire network. “You’re looking at what technology and security standards are in place at the actual hotel, but you’re also looking at the administrative requirements. It’s a combination of administrative control, physical control and technical control,” In order to protect their brand reputation and their business, hotels need to create a culture of security throughout their entire organization that focuses on protecting guests’ digital property in addition to their physical property. In an era of increasing cyberattacks, hotels can make themselves less of a target by adopting technology to ensure that payment card data and other personally identifiable information is kept secure and segregated.

Scope Logic Group have hospitality focused solutions that improve your guests experience, we offer System Health checks, Hospitality focused Consultation, and Security Vulnerability Assessments that identify gaps in your systems and provide a clear roadmap on how to improve your systems, integrate new solutions and strengthen your defence against security attacks in 2018.


Complete the following survey to go into a competition to win a System Health Check, Consultation and Vulnerability Assessment Program valued at over $3,500.00.

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Information security truisms: 2017 was the year of more cybersecurity – more attacks, more spending, more defenses, more breaches – and 2018 will see more of everything “cyber.”

In 2016/17, the Australian Cyber Security Centre reported that 7283 cyber security incidents affected major Australian businesses. It stands to reason then that we will see more of the same in 2018, with corporations, governments, public bodies and even political campaigns all likely targets.

Here’s more about what to expect in 2018.

  1. Ransomware will pivot from traditional extortion to new targets, technologies, and objectives

The profitability of traditional ransomware campaigns will continue to decline as vendor defenses, user education, and industry strategies improve to counter them. Attackers will adjust to target less traditional, more profitable ransomware targets, including high net-worth individuals, connected devices, and businesses.

The pivot from the traditional will see ransomware technologies applied beyond the objective of extortion of individuals, to cyber sabotage and disruption of organizations. This drive among adversaries for greater damage, disruption, and the threat of greater financial impact will not only spawn new variations of cybercrime “business models,” but also begin to seriously drive the expansion of the cyber insurance market.

  1. More Poor Security Practices

Brian Honan, president of BH Consulting in Dublin, says that for the past eight years, he’s opened the Irish Reporting and Information Security Service’s IRISSCON annual Cybercrime Conference in Dublin by calling out these five themes:

  • Poor passwords
  • Lack of patching
  • Out-of-date anti-virus software
  • Lack of monitoring
  • Using vulnerable and outdated systems

He predicts his themes will be the same for 2018, compounded by organizations continuing to use outdated technology.

  1. Privacy and data bonanza

The apparent appetite among some trusted security vendors for the monetization of user data in exchange for free antimalware software is set to persist into the next year. This will add to risks associated with data privacy, which is already under fierce attack given the endless trail of digital exhaust left behind by a plethora of (notably IoT) devices.

Such digital breadcrumbs can be collected to tell a story about us and, coupled with machine learning and artificial intelligence, that story could be used as a basis for manipulating our thoughts and actions. The data detritus should raise concerns of users as to what ‘free’ products or services actually entail and how the data being slurped are used.

While we hope for greater user awareness, we suspect that the stockpiles of data will expand dramatically next year with little awareness on the user’s part. We may not be able to put the toothpaste back in the tube, but we need to make informed decisions and choices lest our privacy be eroded further.

  1. More Endpoint Security Woes

One of the biggest outbreaks of 2017 was the May WannaCry ransomware attack.

“WannaCry could have been prevented if people just patched,” says Avivah Litan, vice president and distinguished analyst at Gartner. But organisations remain challenged by patch management. “Endpoint security is different than IT management,” she says. Meaning that while it’s easy to roll systems out, it’s tough to take systems offline for maintenance or prioritize what needs to be patched.

The result is that there are a massive number of systems that have well-known vulnerabilities. No wonder that “80 to 90 percent of ransomware uses common vulnerabilities,” Litan says.

To help, she says all organizations should be using the “latest and greatest” anti-virus software, because the latest generations include much better detection and response capabilities especially for any product that’s tied to the cloud. “They’ll see the most benefits,” she says.

  1. Automation and orchestration

Even organisations who do have skilled security talent in-house find it very challenging to decrease the mean time to detect and the mean time to remediate security incidents. This is mainly due to the fact that communication workflows and extremely simple tasks slow things down.

In 2018, expect more and more organisations to turn to security automation and orchestration tools to overhaul internal processes and augment lines of communication.

Scope Logic Group offers Security Audits, Penetration Testing and Vulnerability Assessments that identify gaps in your systems and provide a clear roadmap on how to strengthen your defence against attack in 2018.

Complete the following survey to go into a competition to win a Security Audit, Penetration Testing and Vulnerability Assessment Program valued at over $3,500.00.

Scope Logic Survey

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Scope Logic are an IT Consultancy in Perth and we specialise in Managed Services, Collaboration and Data Security Solutions. We partner with Cisco and I wanted to share one of their products Cisco Spark, it really has changed the way that teams communicate.

Cisco Spark is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, video, white board, and share, regardless of whether they’re together or apart—in one continuous workstream before, during, and after meetings.

Cisco Spark takes collaboration to the next level. Please watch the video below to see how Cisco Spark could help your business to collaborate better.

Scope Logic Group can even arrange a free trial of Cisco Spark delivered straight to your office!

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If you look around your office and home you will have noticed that the amount of cables attached to your devices is slowly decreasing. The term “paperless” office has transformed into the term “wireless” office and it is something the change in technology continuously works towards.


Wires often impact our productivity unnoticeably, it is almost expected that you will walk into a meeting and spend at least 5 minutes at the beginning of a meeting looking for the correct wires, adaptors and cables to connect to in room screens and projectors.

This creates the simple conclusion of when wires are eliminated from your life, productivity increases.


Within everyday life we have become accustom to having a wireless lifestyle and having the ability to share content without the need to plug in. This could be something as simple as sending an email from our mobile or tablet device, or sharing multimedia content on a TV screen using mirroring technology.


With the attitude towards remote working and working from home becoming more desirable within businesses, the trends of technology need to follow. Times are changing and the ability to be wire free to enable us to work flexibly and remotely is something that is within reach. The next generation of content collaboration tools are entering the market, eliminating the need for cables so users can continue on with their meetings and share content swiftly, securely and easily.


Imagine a future where engineers can collaborate on complex projects in real time with colleagues from around the world, making live edits with touchscreen technology. A medical community, where doctors from disparate sites can review MRI’s , X-Rays or other patient data to make assessments and improve the patient outcomes, saving both time and money.


Within most industries a third of workers say collaborations tools assist them in making quick decisions and nearly two-thirds of workers in major economies around the world want their employer to provide collaboration technology to work from anywhere.


Personal life has had the development where we become more accustomed to a life without wires, so this is becoming a fast reality in the workplace.

Scope Logic Group partner with Meraki, Fortinet and Cisco. Please contact us on 08 9228 4118  for more details on how these products could help your business.

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Please join me in congratulating Sergei and Owen from the Scope Logic Group team on their recent training achievements.

Sergei has completed another millstone on his way to Fortinet NSE 8 and after more Cisco training he is now a Cisco Meraki Networking Associate.
Owen has completed his Information Technology Infrastructure Library Foundation Certificate. ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. Owen can help business to manage risk and service disruption or failure.

Well done Sergei and Owen. It really is a pleasure to work with such a talented team.

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The growth and prominence of the Internet of Things (IoT) and digital transformation is undeniable. By the end of 2017 it is anticipated that globally 8.4 billion connected devices will be used – a 31% increase from last year and eventually reaching 20.4 billion devices by 2020.

Worldwide companies from manufacturing to transportation to hospitality and education are realising the importance of integrating powerful, connected communication tools with IoT. Companies are regularly met with the challenge of juggling their existing investments as they increase their technological capabilities, that affect both internal and customer facing operations and remaining agile and efficient during this transition.


The ability to give machines a voice and enabling them to detect, analyse and communicate information – by integrating IoT systems with communication and collaboration tools, can help companies across all industries best enhance their own digital transformation.

This integration provides companies with the tools to become more flexible and productive as they start to deploy IoT to their customers.


By integrating devices and data with analytical IoT platforms companies are capable of becoming more responsive, therefore increasing their customer service experience. This convergence of communication and collaborative tools is assisting in giving machines a voice and transforming the way workflows can occur in an organisation, by connecting employees to certain triggers and ensuring the right escalation occurs, creating more educated and efficient responses as a result.


This process involves three distinct stages: detecting, analysing and communicating. Initially, middleware is used to gather vast amounts of sensor data, which is then organised and analysed, triggering the right workflow and appropriate means of communication to improve operations.


A common example of this can be identified through the use of panic buttons and other emergency systems. Generally, these are comprised of analog, one-way interactions, which limits the assessing of the communication. However, with the establishment of IoT and connected wireless environments within these emergency systems, the ability to produce voice, video and location services is established. The formation of these two-way, real time communication methods not only improves safety but also the services overall.


Reactive to predictive decision making


Additional benefits to speeding up response times and improving customer experience, the interaction of IoT with communications and collaboration capabilities will enhance the decision-making process for businesses.

Companies are now able to collect information from a variety of sensors that were once unavailable. Insights are then established from data collected prompting thought out and informed decisions by businesses. The progression of informed decision making is emerging due to the unity of IoT and unified communications, by delivering predictive, proactive actions rather than reactive decisions. Through predictive analytics, sensor data can help organisations better foresee outcomes or issues and address them before they occur.


For example within manufacturing establishments, real-time logistics powered by IoT can assist manufacturers better respond to interruptions within operations by notifying all engaged participants. The workforce can be easily updated and modified in terms of scheduling and other important logistics, such as driver pick up times and expected delivery times. This in conjunction with sensor data being analysed in real time, manufactures can also better predict downtime and make critical business decisions accordingly, whilst ensuring the right information get transmitted to those affected in an efficient manner.


IoT connectivity continues to permeate organizations globally and across all industries, yielding a wealth of actionable data. The convergence of IoT with communications and collaboration will help enterprises improve response time and customer experience, as well as enable more informed and predictive decision-making. It is an exciting time to see the early results of this marriage across industries driving greater flexibility and productivity, and even more exciting to imagine the opportunities ahead.

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What is a managed service provider? (MSP) – it is an organisation that manages a company’s IT Infrastructure and user systems from a remote location. It is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

MSP’s serve an important function. They execute functions that organizations don’t have the time — or the resources — to complete themselves. 56% of companies with 100 or more employees who used managed IT services said they chose an MSP to improve the efficiency and reliability of their IT operations. 38% of companies said enhanced security and compliance was a motivating factor for choosing an MSP. As more organizations worry about IT security — 60% of small brands go out of business within six months of a cyber-attack, according to one study — it makes sense to choose an MSP that has experience and knowledge in this field.

Today, MSPs are used by more people than ever before. Research suggests that global managed IT services spending will reach $193 billion by 2019 — double the amount organizations spent on these services in 2014.

Adopting managed services is known to be an efficient way to stay up to date on technology, have access to necessary skills and address a range of issues related to cost, quality of service and risk. As the IT infrastructure components of many SMB and large corporations are migrating to the cloud.

MSPs save clients’ money, too. These professionals search for ways to cut spending and improve cost management. 46% of managed IT service users have reduced IT costs by 25% or more; 50% have reduced IT costs by between one and 24%.

Network security is one of the most popular managed services. MSPs upgrade IT services, manage IT infrastructure and ensure systems aren’t compromised by malicious parties. They often have specialist IT skills, providing the client with peace of mind.

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Small and medium businesses (SMBs) are far more susceptible to cyber attacks due to their increased use of cloud services. SMB’s, especially medium-sized companies, tend to attract attackers, this is as a result of these companies adopting cloud solutions faster than larger enterprises, and frequently have less mature security programs in place.

While small businesses may be easier to attack, medium sized business tend to have more data available for cyber hackers to apprehend.


A report by TechRepublic, 2017 outlined which tracked exploits, malware and top botnets in the third quarter of 2017, saw an increase in attempted attacks heading into the holiday shopping season. The trend in attacks saw a quieter period throughout the middle 3 months of the year and saw an increase start towards the end of the quarter and expect this increased trend to continue.


Technical experts compared the attacks to department stores; They make the most of their money during holiday season. Below are the four tips they gave SMBs looking to protect their networks:


  1. Understand everything you’re responsible for

Ensure you know the assets you are in charge of within your organisation, you can’t protect something if you don’t know about it


  1. Limit user access

Establish who within your organisation needs admin status, only give users access to the accounts they actually need to better protect key assets.


  1. Remove as many apps as possible

Apps can open business networks to potential threats, by reducing this amount you are reducing the amount of potential threats you will be faced with. Start this process by deleting all non-business or unnecessary apps to reduce potential vulnerabilities.


  1. Practice good cyber hygiene

Security technology developers regularly see the same corruption within an organisations network due to the company not having a good response plan. A documented vulnerability patch process should be in place before it is needed, different levels of impact should be taken into account, and products that are at risk of going out of date to the point it can no longer be patched should be identified.


Scope Logic are specialists in solutions for all enterprise size, big and small, we work with leading brands, Fortinet and Cisco to protect our clients businesses from attack.

If you are unsure about the 4 points above contact us to get some expert advice.



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With the common occurrence of headline-grabbing, mobile related data breach incidents throughout 2016, it is not surprising that the concern has increased for those that are tasked with ensuring enterprise mobile security, CIO’s and other senior IT decision-makers going forward throughout 2017 and 2018.


Harvard Business Review recently reported that three quarters of people admitted to connecting to their personal email through public Wi-Fi, this alone is a clear indication that convenience seems to outweigh consequence with mobile device users.

The prevalent use of public Wi-Fi hotspots is only one example of a compromised security landscape that enterprise IT must continuously work on.


500 top CEO’s and other senior IT decision makers were surveyed in the U.S, U.K, Germany and France by a service Mobile Security Reporter in 2017 and examined the challenges organisations face when negotiating the trade-off between enforcing security policies and enabling a mobile workforce.

The major findings were as follows:

  • C-suite occupants, including CEO’s, are at the greatest risk of being hacked
  • Coffee shops are seen as the most dangerous public Wi-Fi venues
  • Man-in-the-middle attacks are seen as the greatest mobile security threat

A Vansen Bourne study outlined that in 2017 almost half (47%) of respondents said that they were “very” concerned about mobile security threats up from 36% in 2016. In total 93% of organisations said they were “very” or “somewhat” concerned by the mobile security challenges associated with a growing mobile workforce.

With internet connectivity being essential for many business tasks, WiFi is incredibly popular with mobile workers. However, the security risks of using public WiFi hotspots are well known but commonly overlooked, this can potentially result in comprising both personal information as well as critical corporate data.


Man-in-the-middle attacks

Cybercriminals are driven by money, as they benefitted greatly from the e-commerce boom, they were remarkably quick to realise the return on investment of targeting mobile professionals. The attackers are becoming increasingly varied and sophisticated with their attacks. These attacks are where a hacker secretly attacks the data flowing to and from one location to the mobile device, gaining access to information being sent between the two parties.


CEOs are the greatest threat to the enterprise

In the event of a data breach, we ultimately see the responsibilities relating to security sitting with C –suite employees such as the CEO and CIO, similarly these are the employees that are the primary targets of mobile security attacks due to the highly sensitive or vulnerable information they are privileged of accessing. They also regularly travel for business, and tend to be more active across multiple mobile devices.


Businesses choose to ban public Wi-Fi

As previously mentioned businesses are increasingly concerned about mobile security threats, this has lead to a decision by 68% of global organisations having chosen to ban public Wi-Fi hotspots with a further 14% of organisations looking to ban public Wi-Fi hotspots in the future.

Although this may seem like a logical security decision due to the growing amount of concerns, it may end up being detrimental to business goals. Most businesses are aware that employees need to remain connected and productive at all times. With the blocking of Wi-Fi connectivity at hotspots such as coffee shops, hotels, airports and inflight this could result in a drastic reduction in productivity. To combine security and Wi-Fi accessibility, businesses need to be looking into the use of Virtual Private Networks to ensure security, regardless of the connectivity option users make.


Today’s businesses are more aware of the mobile security threat in terms of highest risk locations, job roles and security threats. However the challenge of finding the balance between productivity and security still remains.

Posted by scopelogic in Uncategorized

Over the past year millions of organisations have been impacted by high profile security breaches. Tens of millions of names along with personally identifiable information has been stolen and billions of dollars in damages has resulted regardless of the increasing amount of time and money that is being invested into cybersecurity.

Majority of these breaches occur due IT teams failing to practice basic security techniques. Cybercriminals target known vulnerables as company IT teams regularly fail to patch or replace their susceptible devices. As outlined below, there are substantial reasons why performing the basics has become something that is overlooked frequently.


Networks have gotten really complicated

IT teams used to be across all the networks they could encounter, but with the change in technology to SDN, IoT, private clouds, multicloud, shadow IT, and far more, these network environments become extensive and complicated, stretching IT teams to breaking point. The time taken to understand and embrace digital transformation has seen time taken away from things like patching and repairing devices.


Visibility has diminished

Dynamic scalability has benefitted the IT world dramatically, however downfalls exist. When devices exist on your network for only minutes, doing the tasks of configuring and coordinating the application and removal of policies across multiple hypervisors, a lot of IT resources are used. This creates the issue of maintaining a working inventory of things that need to be patched up and updated. With thousands, or millions, of new IoT devices the ongoing challenge of BYOD, multiple could environments and bringing OT online, it is easy to miss the single device that is desperate for an upgrade, however this is the one device that cybercriminals are able to attack and compromise.


Visibility isn’t just about tracking devices

The knowledge of what devices and resources applications can touch, where the data lives, who has access and where the workflows go is essential. This in conjunction with offline devices, cloud based software and storage devices across multiple cloud-based infrastructures has the demand of a role within itself. This role regularly overlaps with an IT engineer that is assigned the task of preventing the network from burning down.

With the change in technology regularly releasing new software, having the most up to date tools has created an attitude that involves buying the newest and coolest security tool to plug that security hole at the time the issue presented itself. Within our networks this creates dozens of tools that don’t talk to each other or share information from a variety of vendors being used.

This generates a workload for IT teams to manage these extensive networks, with new environments, like SDN or the cloud being added the threat increases. These extensive networks are a cybercriminals favourite things to attack. Over the past few years, the time between when a network is breached to the execution of the attack – Stealing information, encrypting data etc. – has dropped from thirty minutes to less than 10. Detection of advanced threats can be measured in weeks or months, primarily because of the complexity of our networks or the lack of security devices to collaborate, leading to many attacks never being discovered. These cyberattacks then linger in your company’s systems evading detection.


Every organisation needs to consider the following six things when approaching security, especially during the chaos and time pressures of a network undergoing digital transformation.


  1. Assume you will be compromised

By asking the question “What happens when our network is breached?” a dramatic change in the approach to securing environment will be established throughout your organisation. This will then prompt the engineering of as much risk as possible out of your network before your first security device is deployed.


  1. Complexity requires simplicity

Trying to secure increasingly complicated network environments with equally complex security solutions is a commonly made mistake. A few vendors that allow you to manage different devices through a single common interface should be used to guarantee your systems aren’t over complicated. This can be done by looking for open standards and API’s that allow them to leverage your existing management and orchestration tools.


  1. Implement inventory and IoC controls

Tools have been developed that can track all of your devices everywhere regardless of the length they exist on your network. By using one of these tools that can not only see and keep an eye on inventory of every device on your network you should also be able to identify and rank indicators of compromise so you can make sure things are getting patched, updated, or replaced.


  1. Integration is king

Advanced threats often need lots of data to be discovered, from sensors to sandboxes. When a device discovers a new attack or breach, it needs to let other devices know. And not just the other firewalls from the same vendor. Everything needs to know – your web application firewalls, your IPS devices, your email and web security gateways, your wireless access points, and your endpoint clients.


  1. Correlation saves networks

Not only does threat intelligence need to be shared, your network needs to be able to do something about it. And once a security event is found, your network needs to able to respond in a holistic, coordinated fashion. Compromised devices need to be isolated from the network. All security devices need to be looking for the same thing. Network segmentation needs to scan for the lateral movement of malware. Your security needs to operate like a single, integrated system.


  1. Automate your response

The network should be able to respond to an attack of vulnerability without human intervention as much as possible. Patches should be applied, un-patchable or compromised systems should be quarantined, security rules should be updated, and systems should be hardened without relying on human beings. With the addition of things like machine leaning, the network is able to make autonomous decisions as close to the point of compromise as possible. Decisions need to be made at digital speeds to reduce the gap between detection and response as much as possible.


Companies need to plan, design and deploy a security fabric that dynamically spans the entire distributed network, even into the multicloud. This then creates an approach that enables integration, correlation and automation, even across the most distributed and complex environments.

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It is undeniable that a revolutionary digital transformation is underway in the business world, the growing pressure to keep your business at the top of the food chain pushes companies to embrace the digital change. It is a common belief throughout the Asia Pacific region specifically within Australia, as 46.3% of people believe that innovation is extremely important to drive business “IDC Industry Insights-AVAYA ATF Survey, 2016”.


With this way of thinking business operations will be fundamentally altered, but how will this influence team collaboration?


Every employee can be a leader.

The transformation of unified communications and collaboration tools allow for convenient, organised and multimodal interactions between all members of your team. The change in communication technology has enabled the traditional chain of command to be altered to allow for ideas to be contributed from all tiers of the company


The world is your workspace

Digital transformation has allowed for work to be completed on the go with complete freedom. The days of being confined to a desk and office have converted to a time where flexibility, responsiveness and engagement assist the traditional workplace expectations. An open collaborative culture has to take root before true innovation happens in your company as it is commonly difficult for companies to execute the skills and resources needed for digital transformation primarily because the technologies that support it are so new.


Turning data into intelligence

The digital transformation that is occurring in the business world today extends the opportunity to turn customer data into actionable business intelligence. Teams become capable of creating projects that are far more targeted to customer expectations and specific target markets generating a greater impact and productivity from every task your team works on. According to IDC Industry Insights – AVAYA ATF Survey, 2016, 53.3% of enterprises believe that we are progressing to a time where involving business with strategic IT initiatives projects will become a common occurrence. CZO’s believe that more IT projects will be funded by lines of business, while IT focuses on sourcing for new expertise. Similarly, from the same research paper, saw 63.3% of enterprises focus on customer-facing application and the customer engagement strategies that are increasingly reliant on actionable insights.


According to the AVAYA ATF Survey 2016, digital transformation within the Asia Pacific region will result in two major benefits, the improvement of customer satisfaction, and the improvement of employee productivity. Digital transformation will influence customer satisfaction as it will enable businesses to meet the customers efficiency needs, as customers expect the enterprises to improve service availability to enable 24 hour access. Modern and connected enterprise, resource planning and treasury management systems allow corporates to move away from screen-based to machine-to-machine communication. Alerts, notifications, and transparent data visualization (dashboards) provide actionable insights on the go. In turn, this improves employee productivity, with the rise of e-tailing the demand for good and services is reshaped, the internet creates pricing transparency and better matching of buyers and sellers. Network-based approaches and open application programming interfaces (API’S) are crucial to efficiently build and manage customer interaction. This will see the reduction of risks and errors as companies will be able to analyze information through the right big data capabilities.


For your business to succeed in today’s digital transformation the ability to adapt, use and enhance the tools that are provided to you differentiates you from your competitors.



Posted by scopelogic in Uncategorized

Almost a third (3.5 million) of all employed Australians regularly work from home, (Australian Bereau of Statistics, August 2016) this creates one of the challenges for companies in how to manage teams that either work remotely or are based in different locations to make sure they are as productive and motivated as possible.

Here at Scope Logic our diverse team regularly works on site at different locations and interstate within Australia, this is effectively managed through the following strategies:


Be clear on objectives

Having a clear understanding on what you would like to achieve within your company is essential before you start creating or building on your existing remote, mobile or global working culture.

Successful remote working needs advocates and support at all levels and departments. The C-level decision makers, Human Resources, Facilities Management and IT, are essential in working together to deliver successful remote working conditions.


The cultural and financial goals that you would like to achieve should be clear and concise, the team should be aware of how this is measured and milestones should be acknowledged and congratulated along the way so a constant and updated understanding is established.


Know what you need out of your technology, by having a clear vision of the technology you will need to successfully collaborate remotely you will increase your ability to work efficiently. Speak to your technology provider and establish the best solution for you.


Devise a company-wide policy

It is a wide-spread worry among people when working remotely that their office-based colleagues will think they are not working as hard as them, this along with the potential extended hours they may have to work and the potential difficulty they may have when building relationships with colleagues are among the top worries of employees working remotely.

By creating a clear company wide policy in regards to working remotely these worries would be reduced and a greater understanding would occur among all employees. With the involvement of HR assistance and  guidance on how to manage and the expectations of employees that are working remotely.

When devising the company policy take into consideration these questions: What is expected of remote workers or workers in different locations around the state/country/world? How will you present the policy and training? How will you establish accountability for remote workers or those not necessarily based where their line manager is?


Give your teams the tools to do the job

IT services and Facilities Management will need to ensure that your flexible, off-site staff and those travelling for business have the equipment and software they need to be potentially even more productive than they would be in the office. Strong internet and WiFi connection and access to conferencing software and audio/voice tools is essential in maintaining an efficient working environment. They will also need secure access to company files, this can be established via a Virtual Private Network (VPN), and access to collaborative project management tools.

All staff that are entering into a remote working agreement will need to be trained correctly to minimise issues. IT and HR will have to team up to train staff members who will be working flexibly as well as office based staff who will be communicating with them via conference and collaborative tools. Collaborative tools have developed intuitively to enable us to share content wirelessly from their laptop, tablet or mobile phone using mirroring technology, this enables all participants, regardless of location, to feel as though they are in the same room.


Assess regularly

By building flexible and remote working arrangements into staff appraisals, key performance indicators can be identified to see if the staff member is working to their full potential whilst working remotely.

Staff should be regularly contacted to see how they are going, any difficulties they are facing and anything they think they may need to improve their situation. New technologies should be regularly looked into to establish if new ways of collaborative working could be utilised within your organisation.


By creating a collaborative and trust-based culture, flexible working and working with off-site teams or partners can become a beneficial habit. While there will be times when it’s beneficial for staff to all be in the same office, a solid flexible working culture can help a company retain talent.

Posted by scopelogic in Uncategorized

The sounds of echoing, buzzing, ticking, distortion, choppy audio, volume issues or delayed speech are something we have all encountered. It is because of the regularity of these sounds troubleshooting voice quality (VQ) problems is among the IT community’s top challenges when managing voice network performance. There can be multiple causes of these audio degradation issues and can be associated with your TDM Network, analog network, PSTN, IP Network, user’s environment or even configuration errors in your equipment, to name a few.

Through these extensive lists of potential faults and how they occur it is evident that diagnosing and correcting your VQ problems can have a significant and positive impact on your user’s experience.

Monitoring and managing performance offers a better user experience, resulting in less downtime and decreases the cost of support.

The attached guide illustrates how to:

  • Shift your support model from reactive to proactive to detect problems at an early stage before users are impacted
  • Resolve reported problems quickly to increase user satisfaction
  • Correlate multiple alarms
  • Run network traces
  • Use voice quality correlation graphs
  • Visualize voice quality problems, and more


Please click here for more information

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Team efficiencies through collaboration and communication

Communication between teams has changed extensively over the years. The progression from telephones to emails, now to instant chat messages has seen businesses constantly looking for new ways to be more productive.

Both you and your competitors are currently going through a digital transformation. To increase your businesses productivity you need to implement strategies and combine resources into fewer communication applications to communicate seamlessly.

The attached guide shows you how to identify collaboration challenges, define capabilities and features employees need, select an operating model, choose a collaboration vendor and manage the integration of your solution into your current workflow. You will find out in detail how to give your employees and your business the tools they need to collaborate seamlessly and increase productivity.

Click here for more information

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Scope Logic’s Unified Communications Partners

As technologists, the ability to provide the best Unified Communications solution to our clients is of utmost importance to us. The capacity to consult with our clients, no matter what their business goals, and provide a solution that encompasses all aspects of technology, have made us a leader in our field as a Unified Communications Solution Provider.

At Scope Logic Group, we understand that a solution that works for one business is not going to work perfectly for another. Which is why each Unified Communication Solution we develop has been tailor-made to suit the unique specifications of each clients.

We pride ourselves on the variety of skills our technicians bring to our team, because it means we can implement a range of different solutions and products to develop unique and precise solutions. To be capable of this flexibility, we need to work with a range of different technology providers.

In our last article, we discussed the fact that there is a wide range of products, companies and solutions in the technological field of work. So how do we decide which skills our technicians need and which suppliers we want to work with?

We use the Gartner Magic Quadrant as a guide for which companies are the most successful and making the most impact in their field.

For Unified Communications, we are proud to partner with Cisco, Microsoft, Mitel and Avaya, all of which are leaders in their field.


Gartner named Cisco a Leader in its Magic Quadrant for the 9th consecutive year. It came first in both vision and ability to execute for their Unified Communications solutions. The Cisco UC solution encompasses on-premise, hybrid and cloud deployment options, making it suitable to any business, not matter their stage of transition to a cloud-based solution.

Cisco’s Unified Communications solutions include a range of endpoints, phones, room systems, and video solutions. Cisco Spark, their cloud-based solution, allows teams to collaborate no matter where they are- inside or outside the office. It allows teams to work together virtually from any device.

Arguably the most exciting aspect of Cisco Spark, and their point of difference from other collaboration platforms, is the Cisco Spark Board, which turns conference rooms into a video-enabled meeting room, which extends physical meetings digitally, allowing team members and participants to join in virtually from anywhere in the world.

Scope Logic has been a partner of Cisco for years, providing phone systems and UC solutions on their advanced platforms. We are excited to now also offer their Cisco Spark collaboration platform, including Cisco Spark Board solutions.


According to Microsoft, their “vision for unified communications enables a people-centric solution of rich, intuitive, and seamless communications across e-mail, IM, voice, data, video, and conferencing.”

This is evident in the Office 365 portfolio, specifically with the release of Skype for Business, which includes both a cloud- and on-premise based solution. Microsoft is ranked 2nd in vision and 3rd in execution in Unified Communications by Gartner.

Scope Logic Group is proud to have Microsoft as a partner and can offer our clients the broad range of established business, collaboration and office products that can be used in any solution. We’re excited about the addition of Skype for Business in our solution offering, as it’s increased collaboration, flexibility, and innovation make it an integral part of any successful business.


Mitel is a global leader in enterprise communications, and Gartner has chosen them as a Leader in Unified Communications.

In the Gartner July 2017 report, Gartner notes, “It is important for organizations that invest in premises-centric UC technology that they have a clear migration path toward cloud services with partners that are commercially and operationally viable.”

Mitel is using its experience to keep up with the demand for flexible, cost-effective solutions that will enable customers to easily migrate to the cloud, with hybrid solutions to assist them to move into the future in a way that leverages their existing investments and infrastructure.

Scope Logic Group’s clients have found Mitel’s MiCollab and MiVoice Business to be the perfect collaboration solutions- they enhance productivity, reduce business costs, and improve overall communications.


Gartner named Avaya as a Leader in the Magic Quadrant for Unified Communications for the 7th consecutive year. Avaya is a leading provider of solutions and its world-class unified communications technologies and services are offered in a variety of flexible on-premise and cloud options.

Avaya offers a broad range of UC desktop, mobile, phone, endpoint and contact centre solutions. Their Unified Communication solutions have been developed to incorporate simplicity, flexibility and security.

Scope Logic Group is proud to work with Avaya as a global leader in business phone systems. Avaya’s IP Office is an award-winning telephone system specifically designed to meet the communications needs of small and medium sized businesses. It enables us to provide clients with a feature-rich, big business phone solution with advanced telephony, messaging, networking, conferencing and customer management features, without a big-business price tag.

For more information on any of our partners or to have a Unified Communications Solution developed for your business, get in touch with our Technical Engineers on 08 9228 4118, or email us at .

Posted by scopelogic in Uncategorized

Gartner Magic Quadrant

As a business or even as an individual consumer, there is a vast amount of technology available to you, all of which often promises to be the best. It can become overwhelming sifting through the different pricing, specs, reviews and recommendations. At Scope Logic Group, we know that we are partners with some of the best technology suppliers, because we depend on Gartner’s Magic Quadrant.

Gartner’s Magic Quadrant, according to Gartner, is a “culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.” By using this information, which applied a graphical treatment and a set of evaluation criteria, the Magic Quadrant helps to determine how well technology companies are executing the visions they set out for themselves and their overall performance as technology providers.

While it seems straightforward- you would automatically assume that the top choice for your technology providers would be the leaders, there are other factors to take into consideration. For example, if you are working on a more specialised project, a niche player may better suit your purposes. Market challengers are also breaking down barriers in their industry, so they might be one to watch.

How does the Gartner Magic Quadrant work?

According to Gartner, a Magic Quadrant provides a graphical competitive positioning of four type of technology providers, in markets where growth is high and provider differentiation is distinct:

Leaders execute well against their current vision and are well positioned for tomorrow.

Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well.

Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.

Challengers execute well today or may dominate a large segment, but do not demonstrate an understanding of market direction.

Gartner’s Magic Quadrant allows you to quickly educate yourself on a market’s competing technology providers and understand how they are competitively positioned against each other.

For Scope Logic Group, as a Unified Communication Solution Provider, our clients rely on us to recommend and implement the best and most reliable technology solutions for their business. We use the Gartner Magic Quadrant to guide our decisions on who to partner with and what solutions to provide.

For more information on the technologists we partner with, read our next post.

For more information on the personalised, complex Unified Communication solutions we develop and how we can implement the latest and greatest into your business, get in touch with us on 08 9228 4118 or email us at One of our Technical Engineers will be more than happy to answer any questions you may have.

Posted by scopelogic in Uncategorized

Gartner Magic Quadrant

As a business or even as an individual consumer, there is a vast amount of technology available to you, all of which often promises to be the best. It can become overwhelming sifting through the different pricing, specs, reviews and recommendations. At Scope Logic Group, we know that we are partners with some of the best technology suppliers, because we depend on Gartner’s Magic Quadrant.

Gartner’s Magic Quadrant, according to Gartner, is a “culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.” By using this information, which applied a graphical treatment and a set of evaluation criteria, the Magic Quadrant helps to determine how well technology companies are executing the visions they set out for themselves and their overall performance as technology providers.

While it seems straightforward- you would automatically assume that the top choice for your technology providers would be the leaders, there are other factors to take into consideration. For example, if you are working on a more specialised project, a niche player may better suit your purposes. Market challengers are also breaking down barriers in their industry, so they might be one to watch.

How does the Gartner Magic Quadrant work?

According to Gartner, a Magic Quadrant provides a graphical competitive positioning of four type of technology providers, in markets where growth is high and provider differentiation is distinct:

Leaders execute well against their current vision and are well positioned for tomorrow.

Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well.

Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.

Challengers execute well today or may dominate a large segment, but do not demonstrate an understanding of market direction.

Gartner’s Magic Quadrant allows you to quickly educate yourself on a market’s competing technology providers and understand how they are competitively positioned against each other.

For Scope Logic Group, as a Unified Communication Solution Provider, our clients rely on us to recommend and implement the best and most reliable technology solutions for their business. We use the Gartner Magic Quadrant to guide our decisions on who to partner with and what solutions to provide.

For more information on the technologists we partner with, read our next post.

For more information on the personalised, complex Unified Communication solutions we develop and how we can implement the latest and greatest into your business, get in touch with us on 08 9228 4118 or email us at One of our Technical Engineers will be more than happy to answer any questions you may have.

Posted by scopelogic in Uncategorized

Password Manager

We’ve discussed the basics of Cyber Security and also how to avoid being scammed by email hackers. Both of these articles highlighted the need for your passwords to be strong. But what we haven’t explained is how you’re supposed to keep track of these passwords. Let us introduce you to the concept of a password manager.

In our current cyber environment, hacking and cyber-attacks are taking place much more often than many business owners realise. The Australian Competition and Consumer Commission (ACCC) found that business scams were up more than 30 percent in 2016. According to Kaspersky Lab Security Bulletin 2016, a company is hit with ransomware every 40 seconds. These statistics can seem frightening, but the best first-level defence against hacking is a strong password.

It is no longer good enough to use your birthday, a name, etc. If your passwords aren’t strong enough, hackers and the software they use will be able to “guess” them. You need to have a strong, unique password for each of your online accounts. (For tips on creating a strong password, check back to our post on email scams).

Password managers are not just a way to store your passwords in a secure place, they can also generate these unique and complex passwords for you. You do, however, have to create and remember one master password, which will be the key to all of your password manager created passwords.

How does it work?

Your typical password manager will install a browser plug-in which will handle your password capture and replay. This way, each time you log in to a secure site, it will ask you if you want to save your password.

Using your super-strong master password, you gain access to the browser password manager, and then every time you log in to a new site, the password manager will help you create, save and store your passwords.

The best password managers will save your account details when you create the account and will also recognize when you change your password and offer to update the stored information.

What password managers to use

There are so many options when it comes to password managers, and depending on the level of security you think you require, you can get one for free or for a small fee.

A couple of free password managers:

Last Pass

Free to use, with features such as two-factor authentication and free syncing, with a premium plan you can upgrade to for a small cost.


Log me once is also free, and claims that by using their Single Sign-On system, you increase your security by 300%. Log me once also uses a passwordless system, with four authentication options to choose from.

For more options, PC Mag has created an in-depth list of the best Password Managers of 2017, including both a Paid and Free list.

Here is a list of the best Password Managers 2017

Have more questions about Password Managers or Cyber Security? Give us a call and speak with one of our knowledgeable Technical Engineers on (08) 9228 4118, or send us an email at .

managed service

In the past, businesses approached IT management with a break-fix mentality- don’t think about it until it breaks, and then call someone in to fix it.

Today, technology is at the centre of almost every single business activity, application, and process. Now, if something in your system breaks, it could mean a breakdown of the entire structure and process of your business. And while you’re waiting for an outside technician to come in, learn your system, and attempt to fix it, can your business really afford to stop? What is the cost of this downtime to your bottom line?

Managed Service Providers offer a proactive approach to managing your business’ technology infrastructure. Instead of waiting for your technology to break, or for your system to be hacked, or for a backup to fail, your Managed Service Provider will identify any issues before they happen- and have a pro-active plan in place to ensure your systems continue to run smoothly in the background. This means you and your employees can focus on the company’s business, instead of handling IT problems.

Companies with an IT team already in place also find MSPs beneficial. They can work with and complement the IT team, taking away the management of day-to-day IT operations. A business invests in an IT Manager for their knowledge of the business and ability to develop strategic internal projects that will drive growth. The addition of an MSP will allow your IT manager to continue to drive that progress, while the MSP manages the system maintenance.

While cost is a concern for some, Managed Services will actually cost your business less than the old break-fix contracts- especially when you consider the cost of downtime. Budgeting for your IT will be easy and transparent. Managed Service agreements are based on a monthly fee that covers everything from remote monitoring and maintenance to prevention of major issues. This limits the opportunity for unforeseen emergency IT breakdowns and expenses.

There are a number of benefits to engaging a Managed Service Provider, including:

  • Increased security
  • Minimized downtime
  • Increased overall operational efficiency
  • Cost-effective access to enterprise-level support
  • Proactive approach to IT solutions
  • Peace of mind

At Scope Logic Group, we are proud of the wide range of skills our Technical Engineers can offer to our clients. The scope of our team’s knowledge means that we can efficiently service, maintain and manage all aspects of a business’ IT- from unified communication and collaboration solutions, to network security and cloud solutions. Whether you’re looking for support for your current IT team or to outsource all your IT problems to us, we are up for the challenge.

A Managed Service Provider is going to provide your business with preventative maintenance. No more waiting for your systems to fail before calling someone in. With the right Managed Service Provider, you’ll never have to think about your IT again. Which means you can focus on what matters to you- running a successful business.

Contact us on 08 9228 4118 or to speak with one of our Technical Engineers about how we can help you.

With a whole new influx of cyber-attacks making headlines and causing a lot of concern in the IT world, some businesses and individuals might be asking themselves, what are cyber-attacks, why do I need to know and how will these type of cyber security issues affect my business?

What is a Cyber-attack?

A cyber-attack is simply when hackers attempt to damage or destroy a computer network or system.

At its worst, cyber-attacks can be created by a team of hackers who work together to create programs to take advantage of unknown flaws in software and networks in order to access confidential data or damage key infrastructure.

There are a few different kinds of cyber-attacks:

Targeted attack: Attacks that are targeted at specific organizations or individuals in order to access information and intellectual assets for vandalism or monetary gain.

Advanced Persistent Threat (APT): A targeted attack which is carried out continuously and persistently using a variety of means to access the targeted information or organization. These are divided into: (1) attacks through public servers and websites and (2) attacks which make users send malicious programs (targeted email attack).

Denial of Service attack: An attack used to disrupt services.

Distributed Denial of Service attack: An attack carried out from a distributed environment.

Here’s an overview of the method typically used in cyber-attacks:

cyber attack

Image from

How to protect your business from cyber-attacks:

  1. Stay informed– read the news and follow trusted IT service providers on platforms such a LinkedIn and Twitter for current and reliable updates on any security threats and cyber-attacks. You can follow Scope Logic on LinkedIn and Twitter by clicking on the links and following our pages.
  2. Back up your data– Make sure that all your files are backed up to a separate system so that if you are targeted by an attack, you won’t lose your information to the hackers.
  3. Be aware of what links you are opening– hackers often send an email that seems to come from a trusted source asking them to open a link which then actually links them to a malicious website that can download a virus onto their computer. It is usually best to type out a web address yourself instead of clicking a link if you think it seems suspicious.
  4. Contact your trusted ICT company– there multiple ways for hackers to attempt to access your data- while it may seem overwhelming to try to stay on top of everything, you can rest easy knowing that’s our job! We will quickly and efficiently deploy the latest virus and security updates to ensure that your network is protected and secure.

For any other questions relating to cyber-attacks and network security, get in touch with us at Scope Logic and our knowledgeable technicians will be able to develop the best security solution for your business.

Call (08) 9228 4118 or email us at .

Or read more about our networking solutions.

Network Security- Cyber Threat Assessment Program

  • Have you ever had your network breached, or do you know what to do in the case that your network is compromised?
  • Do you know which applications are being used within your network?
  • Have you ever wondered just how effective your current firewall threat protection is?

Your business network is a complex system, made up of interactions between each of your applications, users and content. Today, a traditional network firewall is no longer enough to ensure that your system can block threats- you need stronger performance combined with better visibility of what exact threats your system is facing- such as APTs, botnets and advanced malware.

That’s where Scope Logic’s Cyber Risk Threat Assessment Program comes in. We can provide your business with a FortiGate network security platform, deployed as an internal segmentation firewall (ISFW) or next generation firewall (NGFW).

Scope Logic is able to help you determine what types of network security threats your network is facing every day. Once armed with this knowledge, Scope Logic will then be able to translate this information into recommendations on how to increase your network security platforms and decrease security threat concerns. They will be able to show you how you can run your business more efficiently and securely, using granular control over your applications, users and content.

Included as part of our CTAP is our Network Penetration Testing, this is designed to determine your exposure to a targeted attack, we do this by putting your network security systems through their paces, our Senior Security Engineers will use every tool and technique available to them to gain access to your systems and provide a detailed report on where risks are and what can be done to reduce them.

Our Network Penetration Testings starts at a point of zero knowledge about your network, our Security Engineers are given the domain name of your organisation only, from here they interrogate the publicly visible aspects of your technology and identify vulnerabilities.

The goals of our Network Penetration Testing are:

  1. Identify if a remote attacker can gain access to your systems
  2. Determine the impact of a network security breach on your company’s confidential information and the integrity of your Information and Communication Systems

Our detailed Network Penetration Testing Report will identify vulnerabilities and provide recommendations on how to remove these vulnerabilities from your network.

Have you read all this and you still think your network security is strong enough? Here’s what Fortinet says businesses can find after running Scope Logic’s CTAP:

Network Security- CTAP findings

Scope Logic Group is working closely with our clients to help them assess the security of their networks and recommend next steps to improve their security, increase productivity, and optimize network utilization.

For any questions around Scope Logic’s CTAP, or to get a member of our team in to run the Cyber Risk Threat Assessment Program on your business’ networks, give us a call on 08 9228 4118 or send us an email at .

Click here to learn what a loss of data could mean for your business.

Cisco Spark Board team collaboration device

In Cisco’s response to the need for digitisation of the workplace and increased collaboration regardless of time or location, the Cisco Spark Board is revolutionising the concept of the office meeting.

Cisco Spark is a cloud-based solution which allows teams to collaborate no matter where they are- inside or outside the office. It allows teams to work together virtually from any device.

Cisco Spark has three core capabilities in their collaboration suite: Meetings, Messaging and Calling.

Arguably the most exciting aspect of Cisco Spark, and their point of difference from other collaboration platforms, is the Cisco Spark Board.

With the Cisco Spark Board, you can turn any of your conference rooms into a video-enabled meeting room, which will extend your physical meeting digitally, allowing team members and participants to join in the meeting virtually from anywhere in the world.

The Cisco Spark Board is the ideal product for cloud-based sharing. The Spark Board has an 86 degree 4K camera at 60 FPS, a 12-microphone array, beam shaping for audio clarity, and good speakers. The only physical connection required is power if Wi-Fi is used. Users connect to the board on their device through the Spark cloud. Using revolutionary new ultrasonic wireless pairing technology, users’ devices are automatically recognised and connected to the board as soon as they walk into the room.

The Cisco Spark Board is a touch-based, all-in-one collaboration device that combines a wireless presentation, digital white boarding, and video conferencing. Participants can connect physically or virtually, and in encourages a continuous workflow- from pre-meeting notes and discussion, right through to post-meeting follow up, even when everyone has left the physical room.

Cisco Spark Board team collaboration device

Imagine the possibilities in being able to meet with colleagues and clients around the country- or evenaround the globe- without experiencing the usual created by physical constraints.

The Cisco Spark Board enables your business to:

  • Increase productivity, with real-time meetings and interactions allowing you to make better decisions, faster.
  • Enhance engagements: With the video conferencing and white-boarding capabilities, it will feel as though you’re meeting in person, helping you build relationships and collaborate nationally and globally like never before.
  • Improve effectiveness: Your meetings will be more effective than ever, with the capability to add agendas, edit and adjust projects in real-time, and action items during the meeting to improve team accountability.

The Cisco Spark Board will change the way you do business. Meetings will no longer require everyone to be in the same room, wasting time on travelling to and from a physical office. Now your team members can join and participate in meetings from the conference room, their desk, their home, a branch office, or even on the road.

Don’t just take it from us- experience it for yourself. Contact us by calling 08 9228 4118 or emailing for more information.

As we move towards a more tech-centric future, the physical office that we all know is becoming less and less relevant as a necessity for conducting business. While this can seem scary or maybe far-fetched, consider that an increasing number of job applicants expect the flexibility to be able to work from anywhere. In our globalised economy, more and more businesses want to have the capability to widen their potential talent pool outside the physical confines of a local area.

Yet businesses and departments still need to be able to communicate, meet and collaborate. But when you have less people working in a physical office environment, how are you able to continue this type of teamwork and sharing of ideas?

Enter Skype for Business. We all knew Skype as a fun way to video call with friends and family. But Microsoft have now developed Skype for Business, and it is quickly becoming an integral part of your everyday business requirements.

There are many reasons why Skype for Business is the right choice for your organisation:

Increased Productivity

No more company time being wasted while everyone travels to the office to attend a meeting. Skype for business allows you to communicate and meet with team members and clients around the world, no matter where you are or what device you’re using. Up to 250 people can join a meeting using smartphones, tablets, PCs or phones. Communicate using audio, video and instant messaging. Meetings can even be recorded so that they can be viewed later if some people can’t attend in real-time- a great benefit for global organizations working in different time zones.

Skype Meeting Broadcast extends this reach even further, allowing meetings of up to 10,000 attendees for webinars, all-hands meetings or presentations.

Increased Collaboration

Teams can work together on documents and projects even when they aren’t in the same room. Skype for business includes integrated real-time co-authoring, desktop sharing, application sharing, and PowerPoint presentations. This saves time and effort that would have been wasted sending documents or presentations back and forth for editing and additions.

Using Skype for Business means your team members can receive calls no matter where they are, making your meetings and interactions mobile, convenient and efficient.

Lower Costs

Skype for Business allows your business to unify your voice communications, streamline your infrastructure and save money. With Skype for Business (with PSTN Conferencing) you can eliminate 3rd party conferencing and cost per minute charges all while receiving an unlimited audio-video cloud solution. Moving away from your traditional PBX phone system will mean that you can reduce your overall costs- no more paying for hardware, installation, electricity, maintenance and management. You’ll have a simplified voice system with integrated communication platforms and enhanced flexibility across the organization.

Highly Secure

Skype for Business Online has built in security, including an Intelligent Instant Message Filter which helps protect both your network and the Microsoft managed network.

Greater Flexibility

Moving to Skype for Business and a cloud-based communications solution doesn’t happen overnight. But with a hybrid deployment of Skype for Business and a cloud-based phone solution, you can easily transition away from your business’ reliance on outdated tools and expensive on premise solutions.

Skype for Business with PSTN calling will allow a smooth transition, allowing you to slowly integrate the latest technology into your business. This simplified voice system management will simplify daily operations, reduce costs and complexity, integrate your communication platforms and enhance flexibility across your organisation.

Integration & Transition Strategies

Ensuring your business gains the most value from Skype for Business is critical to the success of any implementation. We at Scope Logic Group are experts in developing Integration and Transition Strategies that engage your teams and get your solutions up and running in the shortest possible time.

Contact Us

If you’re ready to take the next step in increasing collaboration, productivity and communication in your business, or just have questions, one of our experienced Technical Solution Consultants is ready to help you.

Give us a call on 08 9228 4118 or email and one of our experienced security engineers will be able to come up with a solution for your business.

We are proud to announce that the Scope Logic Team has achieved the following Microsoft Competencies:

– Microsoft Silver Datacentre Competency

– Microsoft Silver Small and Midmarket Cloud Solution Competency

This achievement further demonstrates our team’s certified skills, including their qualifications to develop and support solutions for Office 365, Skype for Business with PSTN Conferencing, Azure, and Private Cloud Deployment, Datacentre Management, and Virtualization Planning Services.

These Scope Logic competencies are based on a combination of exams, completed projects, and recognition by both our customers and Microsoft. Congratulations to the entire team!

With End of Financial Year fast approaching, business owners are likely to see an increase in the number of scam emails being sent to them, claiming to be from the Australian government or other agencies and promising to make life easier for them at tax time.

ASIC End of Financial Year email scam exampleASIC Email Scam

One example to be on the lookout for is an email claiming to be from the Australian Securities and Investments Commission.

However, clicking on the “Renewal letter” link brings you to a website where a file containing malware will be downloaded onto your computer. This is likely to be a virus, ransomware, or a keylogger used to steal your login information.

This is just one example of an email scam that is currently circulating in Australia. As tax time approaches it’s likely that business owners will receive more of these emails.

However, you can protect yourself from these types of scams:

  1. Use caution when downloading files. In the email above, the link brings you to a website which asks you to download a .zip file. Proceed with caution any time you are asked to download a .zip file. Make sure it comes from a trusted source and if it doesn’t, delete it right away. Unopened .zip files are harmless, it’s downloading the file that give the virus access to your files.
  2. Use complex passwords. Some hackers use brute force attacks in order to obtain a business’ information such as a user password. This is a trial-and-error method using automated software to generate a number of consecutive guesses of your passwords hoping to eventually guess correctly. The more complex your password, the less chance that the software will be able to guess it. Make sure your password contains a combination of capital letters, numbers and symbols throughout. A good rule to follow is to select 3 separate words, for example, bowl, grape, tree and combine these with the “complexity rule” to give you b@wlgraPetr33. This will make it nearly impossible for the software to be able to guess. You’ll be surprised how quickly you start to remember this, but if you do decide to write it down, make sure to keep it somewhere safe.
  1. Stay up to date on current email scams. On the Scope Logic Twitter page, we will be keeping an update of current issues including outages and scams. Follow us @ScopeLogic to make sure you always keep on top of everything tech and ICT. You can also follow @scamwatch_gov, which is an Australian government scam watch.
  2. Secure your office. Is your business doing everything possible to ensure that files and information are secure and protected? Sometimes it can seem overwhelming, however with a proper security setup in your business, including a backup system to protect files, a secure email gateway, advanced threat protection and a firewall, you can make sure your data is secure.

Need someone to do a health check on your company’s systems? Just want to hand over the problem to someone you know can help?

Visit our website at, give us a call on 08 9228 4118 or email and one of our experienced security engineers will be able to come up with a solution for your business.

Congratulations to the Winners of the OPS and Scope Logic ‘Perfect Pitch’ and ‘Best of Breed’ Competitions

October 5, 2016

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‘Perfect Pitch’ Competition

There is nothing like a little healthy competition to get the nerves racing and bring a team together, not to mention have a few laughs in the process. We believe all of our staff should have the ability to articulate the core values of the company and our unique ability to offer an end-to-end fully converged Voice, Data and ICT Cloud solution. Presenting is never easy and for some it was a real challenge. Every member of staff took this challenge head on and simply excelled. Winner of the Q1 2016 ‘Perfect Pitch’ was Sergei Gerasimov, Solutions Architect. Sergei was simply outstanding, offering both exceptional technical understanding and a jovial approach. We are very proud of the performances of the entire team and look forward to next quarter’s presentations.

‘Best of Breed’ Competition

Our ‘Best of Breed’ competition is voted by our peers, and although it’s next to impossible to single out one person in a winning team, this award recognises staff who have delivered above and beyond expectations. Q1 2016 was awarded to Emma Montgomery, Senior Business Coordinator, for her continual willingness to always do what ever is required to get the job done. We are all exceptionally proud to be part of the rapid growth and continual expansion of the company and the enthusiasm in the office is infectious.

If you are looking for a fresh and exciting opportunity with a great company contact .


Our decision to partner with Cisco was a simple one. There are few IT networking companies that can match the innovation, reliability and range of products that are provided by this market-leading networking provider.

Why Cisco?

At Scope Logic, we only partner with companies who provide reliable first-class IT solutions. We want our customers to experience minimal to no downtime in their operations. The only way we can achieve this goal is with solutions we can trust to deliver business continuity for our clients.

Operating for over 30 years, Cisco was recognised as a Leader in Gartner’s Magic Quadrant for Data Centre Networking in 2015. They have also been recognised as a Leader in the Wired and Wireless LAN Access Infrastructure Magic Quadrant. Gartner research regularly assesses a range of IT providers in their continually evolving business environment and recognises them for attributes including vision, execution, and innovation.

Gartner’s Magic Quadrant for Data Centre Networking for 2015.
Gartner’s Magic Quadrant for Data Centre Networking in 2015.

How can we help?

Do you have doubts about the networking solution provided by your IT company? Perth IT Consultants at Scope Logic can help you review your current IT infrastructure. Contact us today on 08 9228 4118 or .

Posted by scopelogic in Uncategorized

At present there have been over 200 fake Australia Post websites detected that are spreading TorrentLocker and this list is still growing. There are various other fake websites, purporting to be reputable well-known companies or organisations, which are also spreading TorrentLocker malware.

What is a TorrentLocker?

It is a type of cryptographic ransomware that encrypts the infected files on a device. The author of the virus demands payment, usually in the form of Bitcoin, in order for the files to be decrypted. Without the decryption the files are rendered unusable. TorrentLocker are most commonly spread via a spam email that takes the user to a fake website that requests CAPTCHA information. This action downloads a file to a device that contains the TorrentLocker malware.

How to reduce the risk of your device being infected with a TorrentLocker

Our anti-virus partners are advising users NOT to enter CAPTCHA codes on any postal tracking sites. In addition, be cautious of any parcel notifications or messages claiming to be from Australia Post (if you are unsure of the authenticity of the notification call Australia Post for verification).

Below is an example of a fake Australia Post email and website.

Fake Australia Post email and website. Fake Australia Post email and website.

At Scope Logic we configure the anti-virus protection for our Managed Services clients to protect against these type of security threats. As these attacks are constantly evolving we still recommend you remain cautious of any suspicious or unexpected emails that are received on any of your devices.

Speak to your IT provider about how to configure your anti-virus software to protect against the latest advances in TorrentLocker. You can also speak with the Scope Logic IT Support team on 08 9228 4118.

Posted by scopelogic in General

When researching cloud computing, you’ve probably come across the terms ‘public’, ‘private’ and ‘hybrid’ cloud.

The first thing you need to know is that each environment allows your business to access computing resources, from customer relationship management (CRM) software to digital storage. However, the manner in which your employees use applications, manage databases, run websites and so forth depends on your company’s cloud delivery solution.

Each business is different, and requires a distinct set of tools to support its operations. Hybrid, Public and Private Clouds deliver such tools in their own, unique ways. Choosing one or the other depends on your business needs. For example, a small business that is 100 per cent office based may benefit from using a hybrid approach consisting of customer-premises equipment and cloud-based communications, whereas a more mobile company would benefit by utilising more cloud-based services that are less reliant on the company’s physical location.

Basically, the goal is to provide the business easy, fast, cost-effective access to the information and communication technology that they need to excel at performing their tasks.

Cloud solutions enable you to access resources remotely.
Cloud solutions enable you to access resources remotely.

Before detailing the differences between a private, public and hybrid cloud, you need to understand the technology behind these delivery models.

Efficiency, scalability and convenience

From a technological standpoint, cloud computing is a solution that enables consumers and professionals to easily access storage, servers, software and other resources through an internet connection.

Cloud service providers design these ecosystems with two core technologies: virtualisation and automation.

While automation allows the cloud to allocate resources and manage workloads without human intervention, virtualisation logically (i.e. digitally) divides hardware into multiple, virtual iterations. So, when you apply virtualisation to a computer, you enable the machine to run multiple versions of itself simultaneously. It’s essentially the best way to get the most out of your equipment.

The Private Cloud

A Private Cloud is a computing environment owned and operated by an IT services provider. The services provider leases the computing resources within its Private Cloud to its customers. This means companies don’t have to share web-based services with other organisations.

One of the key advantages to using a Private Cloud is that businesses have greater control over their resources. However, supporting this infrastructure can prove time-consuming and difficult. That’s why many companies outsource administrative duties to managed service providers capable of dedicating their expertise and resources to optimising their Private Clouds.

A Private Cloud allows you to deliver all your business ICT services from just one provider, so you can have your email, files, print services, collaboration messaging, and telephony all delivered from your Private Cloud.

The Public Cloud

The Public Cloud is an online service that is accessible not only to businesses, but also to consumers. Dropbox, Amazon Web Services (AWS), Gmail and OneDrive are examples of public cloud services.

Public Clouds are more of an a la carte offering in comparison to a Private Cloud. You can choose to host your website with AWS, email with Gmail and do some basic file sharing with OneDrive. This approach suits the micro business, but is not a manageable solution for a business with a team of people who need to collaborate to meet goals.

Part of the challenge with Public Clouds is their manageability. Many Public Cloud services are trying to address this to make them more appealing to the Enterprise, but when you are subscribing to numerous services from numerous Public Clouds, there is always going to be a challenge with managing access.

Public Cloud services can also bring additional security risks to your business, mainly due to the fact that anyone can sign up to a Public Cloud service and then start storing company information in a location that is not controllable by the organisation.

The hybrid cloud 

As you may have guessed, a hybrid cloud is an ecosystem that consists of resources from a Public Cloud, Private Cloud and, when needed, equipment within a client’s offices. TechTarget noted that an enterprise may use multiple Private Clouds or Public Clouds to create a hybrid infrastructure, allowing it to use services from different vendors.

In areas where high speed internet connectivity is either costly or not available, a hybrid approach with equipment based on client premises is quite common, which alleviates the demand on the internet connection. Cloud Communication services such as cloud based email isn’t a huge drain on an internet connection, so this is often a good element to migrate to the Cloud first – this gives the business uninterrupted access to critical email services on all their devices.

The advantages associated with hybrid clouds include:

  • Running mission-critical and sensitive workloads on the Private Cloud or CPE
  • Allocating software testing and development tasks to the Public Cloud or Private Cloud
  • Automatically provisioning unexpectedly high workloads to the Public Cloud or Private Cloud

Typically, Public Cloud providers and IT service providers will help businesses establish the network connections and architectures necessary to maintaining a hybrid cloud. Yet, this isn’t always an option.

How a Managed Service Provider can help you choose 

Choosing a public, private or hybrid solution ultimately impacts your ability to maintain and adjust operations. A managed service provider will assess your business’s day-to-day processes to select the most appropriate delivery model. The chief goal is to deliver a cloud system that serves as the backbone of your organisation, enabling you to run a competitive, adaptable business.

The technology world is becoming more stable and easier to access, but it also presents a wide array of options that can be difficult to comprehend. The team at Scope Logic can translate technical jargon into the business language you understand. We’ll help you select the technology that will best support your operations, ensuring your business can expand and adjust to an ever-changing market.

It seems that businesses need to make a new decision about the state of their IT services every week, which is why a number of them are moving to a managed services provider.

With the number of rising trends and changing developments affecting the IT industry, businesses are turning to managed IT services to reduce costs and save the amount of time spent maintaining their IT infrastructure.

However, there are a number of questions businesses need to ask themselves before pursuing these agreements to ensure they’re choosing the best provider for the job. Here are some things to keep in mind:

Is it right for your business?

Outsourcing IT services puts the responsibility of maintaining and upgrading IT networks into the hands of a specialised service. This means that employees always have software that is up to date and a support service they can rely on if any difficulties arise.

A study by IT advisor CompTIA found that an increasing number of businesses are using these services within their workplace. According to the firm’s research, 60 per cent of all respondents believe they could improve their current IT infrastructure, with many turning to managed IT solutions in these instances.

Senior Director of CompTIA Carolyn April said there was even potential for businesses with established IT teams to utilise the expertise of a managed services provider (MSP).

“Bringing an MSP on board frees up the IT staff to work on more strategic projects,” she explained. “It elevates the IT staff and brings them out of the shadows within the organisation.”

What should you be looking for?

The most important thing when choosing a managed services provider is to look for one who will ask questions and listen to your needs. These solutions are designed with flexibility and scalability in mind. There’s no such thing as a one-size-fits-all approach, so communication is essential to create a positive working relationship.

It’s also necessary to select a managed services provider that has the best interests of your business in mind. This includes offering security solutions, avenues for cost reduction and new methods to embracing innovative business practices​, to name just a few.

Businesses also need to audit their current IT security status and find out if there are ways a managed services provider could offer a superior solution.

If you want to find out more information about how a managed services provider can benefit your business, contact the experts at Scope Logic.

How can managed IT services help your business?

Cloud computing has become much more than a trend for a number of companies, with the technology now forming the basis for IT and business growth across multiple industries.

In fact, the adoption of these services is marking a dramatic shift away from standard IT practices, providing a new option for business looking to diversify. Now, these companies can open their doors to the benefits inherent in cloud solutions, such as scalable infrastructure and outsourced maintenance.

Research has found that cloud spending is growing rapidly throughout Australia and the rest of the world, so if you’re still on the fence it could be time to take the plunge.

Cloud spending reaches new heights in Australia

Technology research firm Telsyte plotted the course for the future of cloud computing in Australia, finding that the technology is set to be adopted at a rapid rate over the next five years. In particular, Telsyte discovered that Infrastructure as a Service (IaaS) platforms – where data can be stored off site and transmitted over the internet – will be the catalyst for these spending increases.

The growth the firm is predicting is staggering. As of this year, the IaaS market is worth $366 million. If Telsyte’s forecasts are correct, this will grow to just shy of $800 million by the end of 2019.

According to Telsyte Senior Analyst Rodney Gedda, businesses are catching on to the advantages of moving certain services off the premises.

“Both the uptake and spending value of cloud is increasing as more testing and production workloads, including virtual machine backups and disaster recovery, are being deployed off-premises,” he said.

“The hybrid cloud architecture, and dealing with multiple cloud service providers, both present opportunities for more automation and process improvement.”

What’s happening in the rest of the world?

The global nature of business means that, now more than ever, Australian SMEs need to keep tabs on the developments making waves overseas to ensure they’re up to speed. According to IDC, the international market has its sights set on cloud computing as well.

IDC found that cloud spending increased by 14.4 per cent in the fourth quarter of 2014 alone, reaching US$8 billion worldwide. These figures mean the technology accounted for almost a third (30 per cent) of total IT investment for the quarter, painting it as the IT development of choice for a range of businesses.

Supporting this research, networking equipment manufacturer Cisco confirms this growth will continue for the foreseeable future, not only in financial terms, but in sheer data use as well.

The firm found that by 2018, cloud solutions will be increasingly popular, with 31 per cent focused in the public cloud and 69 per cent in the private alternative.

Scope Logic can tailor a cloud solution for SMEs that ensures your company will not miss out on these developments. Contact us today on 08 9228 4118  or send us an email to arrange a complimentary Cloud Consultation.

What can cloud computing offer your business?

What can cloud computing offer your business?

Mitel Leader for Unified Communications

May 14, 2015

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For the second time in a year, our telephony partner, Mitel, has been recognised as a Leader in the Gartner Unified Communications Magic Quadrant. Earlier this year, Mitel was recognised for enterprise Unified Communications. And now, for midsize UC.

Scope Logic partnered with Mitel for their ability to deliver a complete Unified Communications and Collaboration solution encompassing call control, hot desking, collaboration, instant messaging (IM), audio, web and video collaboration; and unified messaging (UM).

Mitel’s solutions can be deployed in various cloud configurations (private cloud, public cloud and hybrid cloud), since all deployment options use the same software stream.

Gartner Magic Quadrant for UC May 2015

Gartner Magic Quadrant for UC May 2015

Read the full Gartner report.

Learn more about Unified Communications.

Posted by scopelogic in News

Partnering with Leaders in Technology – Fortinet

August 4, 2014

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Our preferred Network Security Partner, Fortinet, is surpassing competition & increasing market share according to industry analyst IDC.

“Shahnawas Latiff, IDC Asia Pacific’s Market Analyst for the network security market, said: “Fortinet has a sound business strategy across the region. Its comprehensive product range can effectively meet the security needs of diverse enterprises, and it is able to adapt its products to a broader IT ecosystem that spans both advanced threats and broader IT trends. The ability of Fortinet’s large partner base to provide a level of support beyond the industry standard also accounts for the high adoption rate of its solutions.” (Source:

Avaya Business Partner AuthorisedAs the Official Supplier of Network Equipment for the 2014 Sochi Olympic Winter Games, Avaya will provide the communication infrastructure and expertise for voice, data, and video collaboration — supporting the Olympic family (including athletes, officials, volunteers and the media) with every call, video, and data exchange they make during the Sochi Olympic Winter Games.

Avaya have put in place a range of solutions to make Sochi 2014 the most connected Olympic Winter Games yet, including:

  • Support for 120,000 mobile devices
  • The largest guest network in the world
  • Distribution of over 35 HD video channels
  • A secure, resilient network

Learn more about Avaya’s solutions for this world class event from the “Avaya at Sochi 2014” microsite.

You can learn more about Avaya from our site or contacting us on 08 9228 4118. You can also send us an email via our contact page.


Avaya Business Partner Authorised Siemens Enterprise Communications - Approved Partner Mitel

Avaya, Siemens Enterprise Communications and Mitel’s Unified Communications platforms have all made it in Gartner’s Magic Quadrant for Unified Communications August 2012.

Vendors of UC are evaluated on a broad range of criteria with an increased focus on:

  • Mobility: Consumer demand for the ability to access content, applications and services anytime anywhere on mobile devices continues to increase. Vendors of UC are now expected to offer full UC functionality across all operating systems and platforms.
  • Openness: Businesses are seeking long term interoperability of their UC platforms with other vendor systems so they can easily integrate and communicate with external parties in addition to internal and cross site communication. UC vendors must offer open platforms to meet these demands.
  • Cloud: Unified Communications as a Service (UCaaS) is becoming more widely accepted increasing the requirement for vendors to be able to provide a mix of on-premise, hybrid or pure cloud UC.

Our selected UC partners are meeting these criteria within the SME budget.

Magic Quadrant for Unified Communications 2012

Gartner Magic Quadrant UC - August 2012

Read the full report: Magic Quadrant for Unified Communications August 2012.

Contact us to learn more about Unified Communications.


Siemens Enterprise Communications - Approved PartnerSiemens Enterprise Communications has launched the new Release version of its flagship SMB UC solution – OpenScape Office, V3R3.

With this new release, Siemens Enterprise Communications address key needs of SMB customers.

Siemens Enterprise Communications now offer full integration of the OpenScape Office platform into VMware’s ZIMBRA and Apple’s Mac OS. The enhanced OpenScape Office also comes with a Business Applications Launcher.

This move is a result of growing demands from SEN’s seven million-strong SMB user-base in the following areas:

  • Provision of a world-class UC solution with deep Groupware integration and seamless UC integration into business applications
  • Support for the growing number of Apple devices in SMBs globally
  • Unprecedented growth of UC solutions within the SMB Market

Siemen Enterprise Communications’ response to it in detail is:

1. UC-Integration – Differentiating our offering for Resellers:

The popular Zimbra Collaboration Server (ZCS) groupware, which includes email, calendaring and contact services, is now enriched by powerful UC services through OpenScape Office, delivering greater productivity for SMB users. Furthermore, this newly available integration makes it possible to run all communication services SMBs require on one single VMware-based system, thereby lowering the investment into infrastructure. In addition, with the expanded IT integration capabilities, OpenScape Office supports SMBs in integrating communications with business processes to improve productivity.

These include:

  • Open Directory Service (ODS): an embedded connectivity to external databases. ODS provides access to contact databases, enabling identification of incoming callers by name as well as contact search beyond the contacts stored in the personal address book
  • OpenScape Office Application launcher: a client application that allows the launch of any third party business applications, such as CRM apps, based on caller identification, to improve customer service
  • Microsoft Office 365 support: OpenScape Office allows flexible connectivity with Microsoft Office 365 groupware

2. OpenScape Office V3R3 delivers all UC functions in one system and enables UC on any device anywhere – UC functionality for Mac OS and customizable UC Client:

With the improved SMB suite, Siemens Enterprise Communications Mac customers get access to a best-in-class unified communication solution. This enhancement aligns with Mac OS growth, as Gartner Group reported Mac OS grew 15.8% in 2010 and shipments of the Mac OS are to grow from 4.5 percent in 2011 to 5.2 percent in 2012. Along with Mac OS support, the user interface has been greatly enhanced to further improve user experience. With OpenScape Office myPortal now serving both Windows and Mac users – as well as mobile devices like iPhones, iPads and Android devices – Siemens Enterprise Communications SMB customers can get instant access to all their communication services through a flexible user interface, completely independent of device and location.

Reproduced with permission.

Contact us today to learn more about the integration of OpenScape Office with Zimbra and Mac OS.