What is a managed service provider? (MSP) – it is an organisation that manages a company’s IT Infrastructure and user systems from a remote location. It is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
MSP’s serve an important function. They execute functions that organizations don’t have the time — or the resources — to complete themselves. 56% of companies with 100 or more employees who used managed IT services said they chose an MSP to improve the efficiency and reliability of their IT operations. 38% of companies said enhanced security and compliance was a motivating factor for choosing an MSP. As more organizations worry about IT security — 60% of small brands go out of business within six months of a cyber-attack, according to one study — it makes sense to choose an MSP that has experience and knowledge in this field.
Today, MSPs are used by more people than ever before. Research suggests that global managed IT services spending will reach $193 billion by 2019 — double the amount organizations spent on these services in 2014.
Adopting managed services is known to be an efficient way to stay up to date on technology, have access to necessary skills and address a range of issues related to cost, quality of service and risk. As the IT infrastructure components of many SMB and large corporations are migrating to the cloud.
MSPs save clients’ money, too. These professionals search for ways to cut spending and improve cost management. 46% of managed IT service users have reduced IT costs by 25% or more; 50% have reduced IT costs by between one and 24%.
Network security is one of the most popular managed services. MSPs upgrade IT services, manage IT infrastructure and ensure systems aren’t compromised by malicious parties. They often have specialist IT skills, providing the client with peace of mind.