The sounds of echoing, buzzing, ticking, distortion, choppy audio, volume issues or delayed speech are something we have all encountered. It is because of the regularity of these sounds troubleshooting voice quality (VQ) problems is among the IT community’s top challenges when managing voice network performance. There can be multiple causes of these audio degradation issues and can be associated with your TDM Network, analog network, PSTN, IP Network, user’s environment or even configuration errors in your equipment, to name a few.
Through these extensive lists of potential faults and how they occur it is evident that diagnosing and correcting your VQ problems can have a significant and positive impact on your user’s experience.
Monitoring and managing performance offers a better user experience, resulting in less downtime and decreases the cost of support.
The attached guide illustrates how to:
- Shift your support model from reactive to proactive to detect problems at an early stage before users are impacted
- Resolve reported problems quickly to increase user satisfaction
- Correlate multiple alarms
- Run network traces
- Use voice quality correlation graphs
- Visualize voice quality problems, and more