managed service

In the past, businesses approached IT management with a break-fix mentality- don’t think about it until it breaks, and then call someone in to fix it.

Today, technology is at the centre of almost every single business activity, application, and process. Now, if something in your system breaks, it could mean a breakdown of the entire structure and process of your business. And while you’re waiting for an outside technician to come in, learn your system, and attempt to fix it, can your business really afford to stop? What is the cost of this downtime to your bottom line?

Managed Service Providers offer a proactive approach to managing your business’ technology infrastructure. Instead of waiting for your technology to break, or for your system to be hacked, or for a backup to fail, your Managed Service Provider will identify any issues before they happen- and have a pro-active plan in place to ensure your systems continue to run smoothly in the background. This means you and your employees can focus on the company’s business, instead of handling IT problems.

Companies with an IT team already in place also find MSPs beneficial. They can work with and complement the IT team, taking away the management of day-to-day IT operations. A business invests in an IT Manager for their knowledge of the business and ability to develop strategic internal projects that will drive growth. The addition of an MSP will allow your IT manager to continue to drive that progress, while the MSP manages the system maintenance.

While cost is a concern for some, Managed Services will actually cost your business less than the old break-fix contracts- especially when you consider the cost of downtime. Budgeting for your IT will be easy and transparent. Managed Service agreements are based on a monthly fee that covers everything from remote monitoring and maintenance to prevention of major issues. This limits the opportunity for unforeseen emergency IT breakdowns and expenses.

There are a number of benefits to engaging a Managed Service Provider, including:

  • Increased security
  • Minimized downtime
  • Increased overall operational efficiency
  • Cost-effective access to enterprise-level support
  • Proactive approach to IT solutions
  • Peace of mind

At Scope Logic Group, we are proud of the wide range of skills our Technical Engineers can offer to our clients. The scope of our team’s knowledge means that we can efficiently service, maintain and manage all aspects of a business’ IT- from unified communication and collaboration solutions, to network security and cloud solutions. Whether you’re looking for support for your current IT team or to outsource all your IT problems to us, we are up for the challenge.

A Managed Service Provider is going to provide your business with preventative maintenance. No more waiting for your systems to fail before calling someone in. With the right Managed Service Provider, you’ll never have to think about your IT again. Which means you can focus on what matters to you- running a successful business.

Contact us on 08 9228 4118 or to speak with one of our Technical Engineers about how we can help you.

With a whole new influx of cyber-attacks making headlines and causing a lot of concern in the IT world, some businesses and individuals might be asking themselves, what are cyber-attacks, why do I need to know and how will these type of cyber security issues affect my business?

What is a Cyber-attack?

A cyber-attack is simply when hackers attempt to damage or destroy a computer network or system.

At its worst, cyber-attacks can be created by a team of hackers who work together to create programs to take advantage of unknown flaws in software and networks in order to access confidential data or damage key infrastructure.

There are a few different kinds of cyber-attacks:

Targeted attack: Attacks that are targeted at specific organizations or individuals in order to access information and intellectual assets for vandalism or monetary gain.

Advanced Persistent Threat (APT): A targeted attack which is carried out continuously and persistently using a variety of means to access the targeted information or organization. These are divided into: (1) attacks through public servers and websites and (2) attacks which make users send malicious programs (targeted email attack).

Denial of Service attack: An attack used to disrupt services.

Distributed Denial of Service attack: An attack carried out from a distributed environment.

Here’s an overview of the method typically used in cyber-attacks:

cyber attack

Image from http://www.nec.com/en/global/solutions/safety/info_management/cyberattack.html

How to protect your business from cyber-attacks:

  1. Stay informed– read the news and follow trusted IT service providers on platforms such a LinkedIn and Twitter for current and reliable updates on any security threats and cyber-attacks. You can follow Scope Logic on LinkedIn and Twitter by clicking on the links and following our pages.
  2. Back up your data– Make sure that all your files are backed up to a separate system so that if you are targeted by an attack, you won’t lose your information to the hackers.
  3. Be aware of what links you are opening– hackers often send an email that seems to come from a trusted source asking them to open a link which then actually links them to a malicious website that can download a virus onto their computer. It is usually best to type out a web address yourself instead of clicking a link if you think it seems suspicious.
  4. Contact your trusted ICT company– there multiple ways for hackers to attempt to access your data- while it may seem overwhelming to try to stay on top of everything, you can rest easy knowing that’s our job! We will quickly and efficiently deploy the latest virus and security updates to ensure that your network is protected and secure.

For any other questions relating to cyber-attacks and network security, get in touch with us at Scope Logic and our knowledgeable technicians will be able to develop the best security solution for your business.

Call (08) 9228 4118 or email us at .

Or read more about our networking solutions.

Network Security- Cyber Threat Assessment Program

  • Have you ever had your network breached, or do you know what to do in the case that your network is compromised?
  • Do you know which applications are being used within your network?
  • Have you ever wondered just how effective your current firewall threat protection is?

Your business network is a complex system, made up of interactions between each of your applications, users and content. Today, a traditional network firewall is no longer enough to ensure that your system can block threats- you need stronger performance combined with better visibility of what exact threats your system is facing- such as APTs, botnets and advanced malware.

That’s where Scope Logic’s Cyber Risk Threat Assessment Program comes in. We can provide your business with a FortiGate network security platform, deployed as an internal segmentation firewall (ISFW) or next generation firewall (NGFW).

Scope Logic is able to help you determine what types of network security threats your network is facing every day. Once armed with this knowledge, Scope Logic will then be able to translate this information into recommendations on how to increase your network security platforms and decrease security threat concerns. They will be able to show you how you can run your business more efficiently and securely, using granular control over your applications, users and content.

Included as part of our CTAP is our Network Penetration Testing, this is designed to determine your exposure to a targeted attack, we do this by putting your network security systems through their paces, our Senior Security Engineers will use every tool and technique available to them to gain access to your systems and provide a detailed report on where risks are and what can be done to reduce them.

Our Network Penetration Testings starts at a point of zero knowledge about your network, our Security Engineers are given the domain name of your organisation only, from here they interrogate the publicly visible aspects of your technology and identify vulnerabilities.

The goals of our Network Penetration Testing are:

  1. Identify if a remote attacker can gain access to your systems
  2. Determine the impact of a network security breach on your company’s confidential information and the integrity of your Information and Communication Systems

Our detailed Network Penetration Testing Report will identify vulnerabilities and provide recommendations on how to remove these vulnerabilities from your network.

Have you read all this and you still think your network security is strong enough? Here’s what Fortinet says businesses can find after running Scope Logic’s CTAP:

Network Security- CTAP findings

Scope Logic Group is working closely with our clients to help them assess the security of their networks and recommend next steps to improve their security, increase productivity, and optimize network utilization.

For any questions around Scope Logic’s CTAP, or to get a member of our team in to run the Cyber Risk Threat Assessment Program on your business’ networks, give us a call on 08 9228 4118 or send us an email at .

Click here to learn what a loss of data could mean for your business.

Cisco Spark Board team collaboration device

In Cisco’s response to the need for digitisation of the workplace and increased collaboration regardless of time or location, the Cisco Spark Board is revolutionising the concept of the office meeting.

Cisco Spark is a cloud-based solution which allows teams to collaborate no matter where they are- inside or outside the office. It allows teams to work together virtually from any device.

Cisco Spark has three core capabilities in their collaboration suite: Meetings, Messaging and Calling.

Arguably the most exciting aspect of Cisco Spark, and their point of difference from other collaboration platforms, is the Cisco Spark Board.

With the Cisco Spark Board, you can turn any of your conference rooms into a video-enabled meeting room, which will extend your physical meeting digitally, allowing team members and participants to join in the meeting virtually from anywhere in the world.

The Cisco Spark Board is the ideal product for cloud-based sharing. The Spark Board has an 86 degree 4K camera at 60 FPS, a 12-microphone array, beam shaping for audio clarity, and good speakers. The only physical connection required is power if Wi-Fi is used. Users connect to the board on their device through the Spark cloud. Using revolutionary new ultrasonic wireless pairing technology, users’ devices are automatically recognised and connected to the board as soon as they walk into the room.

The Cisco Spark Board is a touch-based, all-in-one collaboration device that combines a wireless presentation, digital white boarding, and video conferencing. Participants can connect physically or virtually, and in encourages a continuous workflow- from pre-meeting notes and discussion, right through to post-meeting follow up, even when everyone has left the physical room.

Cisco Spark Board team collaboration device

Imagine the possibilities in being able to meet with colleagues and clients around the country- or evenaround the globe- without experiencing the usual created by physical constraints.

The Cisco Spark Board enables your business to:

  • Increase productivity, with real-time meetings and interactions allowing you to make better decisions, faster.
  • Enhance engagements: With the video conferencing and white-boarding capabilities, it will feel as though you’re meeting in person, helping you build relationships and collaborate nationally and globally like never before.
  • Improve effectiveness: Your meetings will be more effective than ever, with the capability to add agendas, edit and adjust projects in real-time, and action items during the meeting to improve team accountability.

The Cisco Spark Board will change the way you do business. Meetings will no longer require everyone to be in the same room, wasting time on travelling to and from a physical office. Now your team members can join and participate in meetings from the conference room, their desk, their home, a branch office, or even on the road.

Don’t just take it from us- experience it for yourself. Contact us by calling 08 9228 4118 or emailing for more information.

We are proud to announce that the Scope Logic Team has achieved the following Microsoft Competencies:

– Microsoft Silver Datacentre Competency

– Microsoft Silver Small and Midmarket Cloud Solution Competency

This achievement further demonstrates our team’s certified skills, including their qualifications to develop and support solutions for Office 365, Skype for Business with PSTN Conferencing, Azure, and Private Cloud Deployment, Datacentre Management, and Virtualization Planning Services.

These Scope Logic competencies are based on a combination of exams, completed projects, and recognition by both our customers and Microsoft. Congratulations to the entire team!

With End of Financial Year fast approaching, business owners are likely to see an increase in the number of scam emails being sent to them, claiming to be from the Australian government or other agencies and promising to make life easier for them at tax time.

ASIC End of Financial Year email scam exampleASIC Email Scam

One example to be on the lookout for is an email claiming to be from the Australian Securities and Investments Commission.

However, clicking on the “Renewal letter” link brings you to a website where a file containing malware will be downloaded onto your computer. This is likely to be a virus, ransomware, or a keylogger used to steal your login information.

This is just one example of an email scam that is currently circulating in Australia. As tax time approaches it’s likely that business owners will receive more of these emails.

However, you can protect yourself from these types of scams:

  1. Use caution when downloading files. In the email above, the link brings you to a website which asks you to download a .zip file. Proceed with caution any time you are asked to download a .zip file. Make sure it comes from a trusted source and if it doesn’t, delete it right away. Unopened .zip files are harmless, it’s downloading the file that give the virus access to your files.
  2. Use complex passwords. Some hackers use brute force attacks in order to obtain a business’ information such as a user password. This is a trial-and-error method using automated software to generate a number of consecutive guesses of your passwords hoping to eventually guess correctly. The more complex your password, the less chance that the software will be able to guess it. Make sure your password contains a combination of capital letters, numbers and symbols throughout. A good rule to follow is to select 3 separate words, for example, bowl, grape, tree and combine these with the “complexity rule” to give you b@wlgraPetr33. This will make it nearly impossible for the software to be able to guess. You’ll be surprised how quickly you start to remember this, but if you do decide to write it down, make sure to keep it somewhere safe.
  1. Stay up to date on current email scams. On the Scope Logic Twitter page, we will be keeping an update of current issues including outages and scams. Follow us @ScopeLogic to make sure you always keep on top of everything tech and ICT. You can also follow @scamwatch_gov, which is an Australian government scam watch.
  2. Secure your office. Is your business doing everything possible to ensure that files and information are secure and protected? Sometimes it can seem overwhelming, however with a proper security setup in your business, including a backup system to protect files, a secure email gateway, advanced threat protection and a firewall, you can make sure your data is secure.

Need someone to do a health check on your company’s systems? Just want to hand over the problem to someone you know can help?

Visit our website at www.scopelogic.com.au, give us a call on 08 9228 4118 or email and one of our experienced security engineers will be able to come up with a solution for your business.