managed service

In the past, businesses approached IT management with a break-fix mentality- don’t think about it until it breaks, and then call someone in to fix it.

Today, technology is at the centre of almost every single business activity, application, and process. Now, if something in your system breaks, it could mean a breakdown of the entire structure and process of your business. And while you’re waiting for an outside technician to come in, learn your system, and attempt to fix it, can your business really afford to stop? What is the cost of this downtime to your bottom line?

Managed Service Providers offer a proactive approach to managing your business’ technology infrastructure. Instead of waiting for your technology to break, or for your system to be hacked, or for a backup to fail, your Managed Service Provider will identify any issues before they happen- and have a pro-active plan in place to ensure your systems continue to run smoothly in the background. This means you and your employees can focus on the company’s business, instead of handling IT problems.

Companies with an IT team already in place also find MSPs beneficial. They can work with and complement the IT team, taking away the management of day-to-day IT operations. A business invests in an IT Manager for their knowledge of the business and ability to develop strategic internal projects that will drive growth. The addition of an MSP will allow your IT manager to continue to drive that progress, while the MSP manages the system maintenance.

While cost is a concern for some, Managed Services will actually cost your business less than the old break-fix contracts- especially when you consider the cost of downtime. Budgeting for your IT will be easy and transparent. Managed Service agreements are based on a monthly fee that covers everything from remote monitoring and maintenance to prevention of major issues. This limits the opportunity for unforeseen emergency IT breakdowns and expenses.

There are a number of benefits to engaging a Managed Service Provider, including:

  • Increased security
  • Minimized downtime
  • Increased overall operational efficiency
  • Cost-effective access to enterprise-level support
  • Proactive approach to IT solutions
  • Peace of mind

At Scope Logic Group, we are proud of the wide range of skills our Technical Engineers can offer to our clients. The scope of our team’s knowledge means that we can efficiently service, maintain and manage all aspects of a business’ IT- from unified communication and collaboration solutions, to network security and cloud solutions. Whether you’re looking for support for your current IT team or to outsource all your IT problems to us, we are up for the challenge.

A Managed Service Provider is going to provide your business with preventative maintenance. No more waiting for your systems to fail before calling someone in. With the right Managed Service Provider, you’ll never have to think about your IT again. Which means you can focus on what matters to you- running a successful business.

Contact us on 08 9228 4118 or to speak with one of our Technical Engineers about how we can help you.

We are proud to announce that the Scope Logic Team has achieved the following Microsoft Competencies:

– Microsoft Silver Datacentre Competency

– Microsoft Silver Small and Midmarket Cloud Solution Competency

This achievement further demonstrates our team’s certified skills, including their qualifications to develop and support solutions for Office 365, Skype for Business with PSTN Conferencing, Azure, and Private Cloud Deployment, Datacentre Management, and Virtualization Planning Services.

These Scope Logic competencies are based on a combination of exams, completed projects, and recognition by both our customers and Microsoft. Congratulations to the entire team!

With End of Financial Year fast approaching, business owners are likely to see an increase in the number of scam emails being sent to them, claiming to be from the Australian government or other agencies and promising to make life easier for them at tax time.

ASIC End of Financial Year email scam exampleASIC Email Scam

One example to be on the lookout for is an email claiming to be from the Australian Securities and Investments Commission.

However, clicking on the “Renewal letter” link brings you to a website where a file containing malware will be downloaded onto your computer. This is likely to be a virus, ransomware, or a keylogger used to steal your login information.

This is just one example of an email scam that is currently circulating in Australia. As tax time approaches it’s likely that business owners will receive more of these emails.

However, you can protect yourself from these types of scams:

  1. Use caution when downloading files. In the email above, the link brings you to a website which asks you to download a .zip file. Proceed with caution any time you are asked to download a .zip file. Make sure it comes from a trusted source and if it doesn’t, delete it right away. Unopened .zip files are harmless, it’s downloading the file that give the virus access to your files.
  2. Use complex passwords. Some hackers use brute force attacks in order to obtain a business’ information such as a user password. This is a trial-and-error method using automated software to generate a number of consecutive guesses of your passwords hoping to eventually guess correctly. The more complex your password, the less chance that the software will be able to guess it. Make sure your password contains a combination of capital letters, numbers and symbols throughout. A good rule to follow is to select 3 separate words, for example, bowl, grape, tree and combine these with the “complexity rule” to give you b@wlgraPetr33. This will make it nearly impossible for the software to be able to guess. You’ll be surprised how quickly you start to remember this, but if you do decide to write it down, make sure to keep it somewhere safe.
  1. Stay up to date on current email scams. On the Scope Logic Twitter page, we will be keeping an update of current issues including outages and scams. Follow us @ScopeLogic to make sure you always keep on top of everything tech and ICT. You can also follow @scamwatch_gov, which is an Australian government scam watch.
  2. Secure your office. Is your business doing everything possible to ensure that files and information are secure and protected? Sometimes it can seem overwhelming, however with a proper security setup in your business, including a backup system to protect files, a secure email gateway, advanced threat protection and a firewall, you can make sure your data is secure.

Need someone to do a health check on your company’s systems? Just want to hand over the problem to someone you know can help?

Visit our website at www.scopelogic.com.au, give us a call on 08 9228 4118 or email and one of our experienced security engineers will be able to come up with a solution for your business.

It seems that businesses need to make a new decision about the state of their IT services every week, which is why a number of them are moving to a managed services provider.

With the number of rising trends and changing developments affecting the IT industry, businesses are turning to managed IT services to reduce costs and save the amount of time spent maintaining their IT infrastructure.

However, there are a number of questions businesses need to ask themselves before pursuing these agreements to ensure they’re choosing the best provider for the job. Here are some things to keep in mind:

Is it right for your business?

Outsourcing IT services puts the responsibility of maintaining and upgrading IT networks into the hands of a specialised service. This means that employees always have software that is up to date and a support service they can rely on if any difficulties arise.

A study by IT advisor CompTIA found that an increasing number of businesses are using these services within their workplace. According to the firm’s research, 60 per cent of all respondents believe they could improve their current IT infrastructure, with many turning to managed IT solutions in these instances.

Senior Director of CompTIA Carolyn April said there was even potential for businesses with established IT teams to utilise the expertise of a managed services provider (MSP).

“Bringing an MSP on board frees up the IT staff to work on more strategic projects,” she explained. “It elevates the IT staff and brings them out of the shadows within the organisation.”

What should you be looking for?

The most important thing when choosing a managed services provider is to look for one who will ask questions and listen to your needs. These solutions are designed with flexibility and scalability in mind. There’s no such thing as a one-size-fits-all approach, so communication is essential to create a positive working relationship.

It’s also necessary to select a managed services provider that has the best interests of your business in mind. This includes offering security solutions, avenues for cost reduction and new methods to embracing innovative business practices​, to name just a few.

Businesses also need to audit their current IT security status and find out if there are ways a managed services provider could offer a superior solution.

If you want to find out more information about how a managed services provider can benefit your business, contact the experts at Scope Logic.